StepprsReviews of stepprs.com

Response from StepprsApr 22, 2026

Hi Ravinder, We’re sorry to hear about your experience and understand your disappointment with the product quality. We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us. At Stepprs, we are committed to improving our product durability while continuing to deliver the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay

Response from StepprsApr 21, 2026

Hi Tarifur, We’re sorry to hear about your experience and understand your disappointment with the product quality. We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us. At Stepprs, we are committed to improving our product durability while continuing to deliver the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay

Response from StepprsApr 20, 2026

Hi Chiara, We’re truly sorry to hear about your experience and that’s definitely not the kind of service we want you to have. Please reach out to our support team at [email protected] with your order details so we can prioritize your case and assist you right away. We appreciate your patience and will make sure this gets sorted as quickly as possible. -Jhay

Response from StepprsApr 17, 2026

Hi John, We sincerely apologize for your experience and completely understand your frustration with the delays, incorrect item, and lack of response. This is not the standard we aim to provide, and we’ll be investigating this internally to ensure it doesn’t happen again. Thank you for bringing this to our attention. — Jhay

Response from StepprsApr 17, 2026

Hi Gion, Het spijt ons oprecht om dit te horen en we begrijpen hoe frustrerend deze situatie voor je moet zijn, vooral na meerdere pogingen om hulp te krijgen. Dit is niet het niveau van service dat wij willen bieden, en we zullen dit intern onderzoeken om beter te begrijpen wat er is misgegaan en om onze processen te verbeteren. Bedankt dat je dit onder onze aandacht hebt gebracht. — Jhay

Response from StepprsApr 17, 2026

Hi Arnold, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns, and this isn’t the impression we want to create. While we are not rebranding, we are continuously working on improving our product and overall experience to better meet expectations. At Stepprs, our goal is to provide reliable comfort and support, and we’re committed to doing better moving forward. Thank you for bringing this to our attention. — Jhay

Response from StepprsApr 17, 2026

Hi Nial, We’re really sorry to hear about your experience and understand how concerning this must be, especially with the lack of response and issues with email communication. This is not the experience we want any customer to have. We take this seriously and will be reviewing this internally to address any issues with our communication and order process. You can still reach out to us at [email protected] so we can check your order and assist you directly. At Stepprs, our goal is to provide a reliable experience along with the comfort and support our insoles are designed to offer, and we’re committed to improving. Thank you for bringing this to our attention. — Jhay

Response from StepprsApr 17, 2026

Hi ELS, We’re sorry to hear about your experience and understand your frustration, especially with the missing replacement and product quality concerns. This isn’t the standard we aim for, and we’ll be reviewing this internally to address what went wrong. Please reach out to us at [email protected] so we can look into your case further. At Stepprs, we’re committed to improving and delivering better comfort and support with every pair. Thank you for sharing your feedback. — Jhay