StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

Showing 768 reviews with 1 star · Clear filters

customer
Apr 30, 2026
I did not receive my order
I did not receive my order. Stepprs asked me to check 3 line items including my local post office. I did as they asked (took hours) and their 3rd party delivery service only showed the city, not my address. I wrote back with the information and screen shots of post office information and now Stepprs is ghosting me. They are not trustworthy.
Response from StepprsMay 1, 2026
Hello, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. — Jhay
Brice P.
Apr 29, 2026
They never sent my order
They never sent my order, and after emailing them about it several times over the course of a week I never got a response. Next time I saw their ad on Instagram literally all of the comments were the same experience. I eventually just had to report to my bank as FRAUD.
Response from StepprsApr 30, 2026
Hello Brice, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. — Jhay
Marcy P.
Apr 29, 2026
I don't ever write reviews but I am so…
I don't ever write reviews but I am so terribly disappointed with this company, that I am moved to write one. I placed an order for two insoles on March 31, 2026. Having not received the items, on April 24, 2026 I emailed Customer Service to find out the status of the order. I received a response with a link to track my order. When I clicked on the link, I was informed that the items were delivered on April 20, 2026. However, when I checked the status of the order on Shop, I received contradictory information. On Shop, "Waiting for details" was what is listed for tracking information. I received one more piece of communication after I told them (again) that I did not receive the items. It simply stated that they "are forwarding my request to the relevant department." Since then I have heard nothing, despite several more attempts to communicate about my order for $52.64. I am terribly disappointed.
Response from StepprsApr 29, 2026
Hello, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. — Jhay
ʕ•ᴥ•ʔ
Apr 29, 2026
Worst customer service ever don’t buy
Worst customer service ever. I’ve purchased massage insoles and received height isoles. I tried to exchange them after all and for a month, every time I’ve been trying to reach out to them they would tell me the same thing « We understand it’s been a while, and we appreciate your patience. Please rest assured that we’re working to resolve your issue as quickly as possible. » they won’t anwser back its only bots. Don’t buy trust.
Response from StepprsApr 29, 2026
Hello, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. — Jhay
Eric H.
Apr 25, 2026
Low quality and poor customer support
Stepprs was very slow to ship so I reached out to their customer service. They did finally respond and say that my order had been filled and was being shipped. The product itself was very thin and did not provide the support. I was hoping to experience. They are very thin and too soft, providing very little support. I have requested a refund as they suggested on their website, but they keep wanting to send me a replacement. Their customer service is poor at best and they do not honor their return policy, at least they haven’t yet. Updated: Stepprs did finally respond and say they would be refunding my money and should receive it within a week, so I’ll wait and see if they follow through.
Response from StepprsApr 26, 2026
Hi Eric, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Shelly F.
Apr 22, 2026
Order never re ives
I ordered a 3 pair package awhile back. Was given an order # and tracking info. Have been told they were delivered. I never received them Have reached out to the company and have been told they were delivered. I am highly disappointed . Would not recommend due to this issue.
Response from StepprsApr 23, 2026
Hi Shelly, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Real customer is my N.
Apr 22, 2026
Cheap Temu products !!!!
Everything smells like chemicals even after washing many times. The foot massage slippers are flimsy and do not massage, the inserts are flat now, the plantar fasciitis roller is $1.00 on temu. Cheap overpriced temu products are what is being sold here. I tried to return but instead was sent the same order.
Response from StepprsApr 23, 2026
Hi, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Jhay
Ashley L.
Apr 21, 2026
Do not trust these people
Do not trust these people. They claim my items were delivered. I never received the items at my Box and they go ghost when you ask for a refund!!
Response from StepprsApr 22, 2026
Hi Ashley, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay

StepprsReviews of stepprs.com

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StepprsReviews of stepprs.com

Stepprs reviews

I did not receive my order

They never sent my order

I don't ever write reviews but I am so…

Worst customer service ever don’t buy

Low quality and poor customer support

Order never re ives

Cheap Temu products !!!!

Do not trust these people

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

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Stepprs reviews

I did not receive my order

They never sent my order

I don't ever write reviews but I am so…

Worst customer service ever don’t buy

Low quality and poor customer support

Order never re ives

Cheap Temu products !!!!

Do not trust these people