StepprsReviews of stepprs.com

Response from StepprsOct 6, 2026

Hi Charlie, I’m really sorry to hear that our insoles didn’t work out for you. We know it’s disappointing when you’re hoping a product will be a good fit and it ends up not meeting your expectations. I’ve sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize that your experience wasn’t what you hoped for. Thank you for giving our insoles a try and for sharing your honest feedback. -Emily

Response from StepprsOct 4, 2026

Hi Duerel, I’m really sorry to hear that our insoles worked well for only a few days and that you then experienced foot odour and soreness again. I also understand your frustration with the refund amount and the comment about gifting the used insoles. I’ve sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize that your experience didn’t meet your expectations. Thank you for sharing your honest feedback. We’ll take your experience into consideration as we continue working to improve our products and service. -Emily

Response from StepprsOct 2, 2026

Hi Miguel, I'm sorry to hear the insoles became flat after only two weeks and aren't feeling as comfortable as you expected. I understand how disappointing that is, especially when you're expecting them to provide lasting support. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience. We appreciate you sharing your experience, and we'll take your feedback into consideration as we continue improving our products. -Emily

Response from StepprsSep 30, 2026

Hi SwaHit, I'm really sorry about the confusion with your order. I understand how frustrating it must have been to wait so long, only to have the package cancelled and then receive another shipment when you had already requested a refund. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into what happened? Again, I sincerely apologize for the inconvenience and confusion. We appreciate you bringing this to our attention and will take your experience into consideration as we continue improving our service. -Emily

Response from StepprsSep 30, 2026

Hi John, I'm sorry to hear you felt the messaging around the product was misleading. We understand how important it is for our customers to feel that the information they're given is clear and straightforward. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can better understand your experience? Again, I apologize for the frustration. We appreciate you sharing your feedback and will take it into consideration as we continue improving. -Emily

Response from StepprsSep 23, 2026

Hi Dave, I'm sorry to hear the insoles haven't helped after giving them a try for a month. I understand how disappointing that must be, especially when you're still dealing with foot pain. I've sent you a request for a few more details so I can look into your refund request. Could you please provide your email address and order ID (under the Reference Number)? Again, I sincerely apologize that our insoles didn't work out for you. Thank you for giving them a try and for sharing your experience. -Emily

Response from StepprsSep 18, 2026

Hi Don, Thanks for sharing your experience! We’re glad your Stepprs arrived exactly as ordered and that you’re happy with how they look and feel. We’re sorry, though, that the shipping took around three weeks. We understand that’s longer than expected. Your feedback on the delivery time is really helpful and gives us something we can continue working on. We’re also glad the insoles are giving your feet the comfort and support you were looking for. Thank you for choosing Stepprs, Don. We truly appreciate your feedback—it helps us improve the experience for our customers. -Emily

Response from StepprsSep 18, 2026

Hi Garreth, We’re sorry to hear that your insoles began coming apart after only a few months, especially since you weren’t using them for extended periods. We understand why that would be disappointing, particularly when you initially had a good experience with the product. We appreciate you being honest about both what you liked and where you feel the product fell short. Feedback like yours is important because it helps us identify areas where we need to do better with the durability of our insoles. We’d like to take a closer look at what happened. We have your details from the review and will reach out to you directly so we can discuss this further and see how we can help. Your experience matters to us, and we want to make sure you receive the care and support you deserve from Stepprs. -Emily