StepprsReviews of stepprs.com

Response from StepprsOct 21, 2026

Hi Krystal, I’m sorry our insoles didn’t help relieve your foot pain, even after giving them a month to work for you. We understand how disappointing it is to try something new hoping for better comfort, only to find that your pain hasn’t improved. We’d appreciate the opportunity to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your purchase and review your feedback. Thank you for giving our insoles a try, Krystal. We’re sorry they weren’t the right fit for your needs, and we appreciate you being honest with us. -Emily

Response from StepprsOct 21, 2026

Hi Vernon, I’m sorry our insoles didn’t provide the results you were expecting. We understand that you bought them hoping they would make a real difference for your feet, and it’s disappointing when they don’t live up to those expectations. We’d appreciate the chance to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your purchase and look into your concerns. Thank you for your honest feedback, Vernon. We’re sorry the insoles didn’t work out as you hoped. -Emily

Response from StepprsOct 20, 2026

Hi Gina, I’m really sorry your order never arrived and that you were left waiting for a follow-up that never came, even after reaching out several times. I understand how frustrating that must be, especially when you paid for additional insurance expecting extra peace of mind if something went wrong. We’d like to look into your case and understand what happened. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and review the issue. Again, I’m sorry you’ve had to chase us for help, Gina. You deserved better communication, and we appreciate you bringing this to our attention. -Emily

Response from StepprsOct 19, 2026

Hi Wally, I’m really sorry you’ve been waiting months for your refund and still haven’t received your product. I understand how frustrating it must be to email us repeatedly and feel like you’re not getting anywhere. You shouldn’t have to keep chasing us for an update. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and look into what happened with your refund. Again, I’m sorry for the long wait and the frustration this has caused, Wally. We appreciate you bringing this to our attention and giving us the chance to review your case. -Emily

Response from StepprsOct 19, 2026

Hi Aaron, I’m sorry your order took over a month to arrive and ended up coming too late for the birthday you bought it for. I understand why that was disappointing, especially when you had to purchase another gift and were left waiting without clear delivery updates. We’re also sorry that our tracking information and customer service didn’t give you the answers you needed. You deserved clearer communication throughout the process, and we understand why this experience has put you off ordering from us again. Thank you for sharing your feedback, Aaron. We’re sorry we let you down, and we’ll take your comments about the shipping updates and delivery estimates seriously. -Emily

Response from StepprsOct 19, 2026

Hi there, I’m really sorry you’ve been waiting so long for your order and still haven’t received a proper resolution despite contacting our customer service team several times. Seeing your package go back and forth between Jacksonville and Tallahassee for weeks without receiving your order or a full refund would be incredibly frustrating. We’re especially sorry that this experience has affected your trust in us, particularly when your husband has enjoyed his previous pair. You deserved clearer communication and a much better experience this time around. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your case and look into what’s happened. Again, we apologize for the delay and the trouble this has caused. Thank you for bringing this to our attention. -Emily

Response from StepprsOct 19, 2026

Hi Barry, I’m sorry your order took over 20 days to arrive. We understand that this is a much longer wait than you expected, and it’s frustrating when you’re left waiting for something you’ve purchased. We also understand your concerns about ordering from us again after this experience. Your feedback about delivery times and how we can better support customers when delays happen is appreciated. We know that timely delivery and good service both matter when deciding whether to shop with us again. Could you please share your order ID (under the Reference Number) and the email address used for your purchase? This will help us locate your order and look into your experience. Again, I’m sorry for the inconvenience, Barry. Thank you for taking the time to share your feedback with us. -Emily

Response from StepprsOct 19, 2026

Hi Ayman, I’m really sorry your order hasn’t arrived yet, especially when you ordered the insoles for an upcoming race and were expecting them within 5–8 business days. Waiting this long while your tracking continues to show “in transit” is understandably frustrating, and we apologize for letting you down. We’d like to look into what’s happened with your shipment. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and review the delay. Again, I’m sorry the delivery has taken far longer than expected, Ayman. Thank you for bringing this to our attention. -Emily