StepprsReviews of stepprs.com

Response from StepprsJun 11, 2025

Hi Matthew, Thanks for your feedback. We're sorry to hear that Stepprs felt the same as other insoles for you - we aim to deliver a noticeably different level of comfort and support, especially for those on their feet all day. If they didn’t meet your expectations, we’d be happy to offer a full refund under our 100% Satisfaction Guarantee. Just send us a message at [email protected] with your order number. We appreciate you giving us a try. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Victor, Thank you for your feedback, and we're sorry to hear the insoles were too small and not comfortable for you. We recently updated our sizing to help prevent issues like this, and we’d be happy to send you a better-fitting pair or offer a full refund. Please email us at [email protected] with your order number so we can make this right. We appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Usharani, Thank you for your feedback. We're sorry to hear the insoles didn’t meet your expectations and lost their shape so quickly. That’s definitely not the level of durability we aim for. Please reach out to us at [email protected] so we can arrange a full refund or send you a replacement under our 100% Satisfaction Guarantee. We appreciate you giving Stepprs a try and hope to make this right. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Shawn, Thank you for your honest feedback. We're sorry to hear about the sizing confusion and that the insoles ended up being unusable after trimming. We understand how frustrating that can be. We’d love to make it right and give you another chance to try Stepprs. Please email us at [email protected] and we’ll be happy to send you a replacement pair at no cost. We appreciate you giving us a try and look forward to helping you find the right fit. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Lauren, We’re really sorry to hear that the insoles didn’t help with your foot pain and that your son’s pair is already showing wear. That’s definitely not the quality or experience we want our customers to have. We offer a 100% Satisfaction Guarantee and would be happy to make this right. Please email us at [email protected] with your order details so we can issue a full refund or send a replacement if preferred. Thank you for your honest feedback - it helps us improve. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Rogers, Thank you for your feedback, and we’re glad to hear you liked your first order. We're very sorry to hear that your second order hasn’t arrived yet. Please email us at [email protected] with your order number so we can look into this right away. We’ll make sure your order is either reshipped or refunded, whichever you prefer. We appreciate your patience and your continued support. – The Stepprs Team

Response from StepprsJun 10, 2025

Hi there, Thank you for your feedback. We’re glad to hear you were happy with the product, but we’re truly sorry the delivery time didn’t match your expectations. We understand how frustrating it is when an order takes much longer than promised. We’re actively working with our shipping partners to improve delivery times and better set expectations at checkout. Thank you for giving Stepprs a try, and we appreciate your honesty. If there’s anything we can do to make up for the delay, feel free to reach out at [email protected]. – The Stepprs Team

Response from StepprsJun 10, 2025

Hi Brent, Thank you for your honest feedback. You're absolutely right—shipping transparency matters, and we’re working on making our delivery timelines and fulfillment details much clearer at checkout. We’re glad to hear the insoles feel good in some of your shoes, though we understand that fit can vary depending on the shoe style. If you need help trimming or adjusting them for a better fit, feel free to reach out. Thanks again for giving Stepprs a try, and if there’s anything else we can do, we’re here to help at [email protected]. – The Stepprs Team