StepprsReviews of stepprs.com

Response from StepprsJun 11, 2025

Hi Pete, Thank you for your feedback. We’re glad to hear the insoles were comfortable, but we’re sorry they didn’t provide the level of support or relief you were hoping for. Everyone’s feet and needs are different, and we understand Stepprs may not work for everyone. Please feel free to email us at [email protected] - we’d be happy to offer a full refund under our 100% Satisfaction Guarantee. We appreciate you giving us a try and sharing your experience. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Pete, Thank you for your feedback. We're glad to hear the product was okay, though we’re always aiming to deliver more than just "okay." If there's anything we could have done to improve your experience, we’d love to hear your thoughts. Feel free to reach out anytime at [email protected]. – The Stepprs Team

Response from StepprsJun 11, 2025

Hi Lourdes, Thank you for your honest feedback. We’re really glad to hear that you found the insoles supportive and comfortable. At the same time, we truly apologize for the long wait. You’re absolutely right - our website states 3-8 business days, and we understand how frustrating it is when delivery takes much longer, especially when you're in pain and need relief quickly. We’re working hard to improve our shipping timelines and provide better communication around delays. If there’s anything we can do to make up for the inconvenience, please feel free to reach out at [email protected]. – The Stepprs Team

Response from StepprsJun 9, 2025

Hi EH, Thank you for your honest feedback—we’re glad to hear you found the insoles comfortable, but we’re sorry to hear they didn’t provide the level of arch support you were hoping for. We understand how important proper support is, especially for those dealing with pronation, and we truly regret that Stepprs didn’t meet your needs in this area. Please feel free to reach out to us at [email protected]—we’d be happy to process a refund under our 100% Satisfaction Guarantee and help you find an alternative that better suits your needs. Thanks again for giving us a try. – The Stepprs Team

Response from StepprsJun 8, 2025

Hi MD, Thanks for your feedback—we’re glad to hear it was alright, though we’re always aiming for better than that! If there’s anything we could’ve done to make your experience great instead of just okay, we’d love to hear your thoughts. Feel free to email us anytime at [email protected]—we’re always listening and looking to improve. – The Stepprs Team

Response from StepprsJun 8, 2025

Hi Mark, Thanks for your feedback—and we’re really sorry to hear your order took longer than expected to arrive. Just to clarify, we offer free worldwide shipping, so there are no additional delivery charges on any orders. If you were charged for shipping, please email us at [email protected] so we can look into it and make sure that’s corrected. We also appreciate your honest thoughts on the product—it’s feedback like this that helps us keep improving. If there's anything we can do to help or make this right, we're here to support you. – The Stepprs Team

Response from StepprsJun 5, 2025

Hi Sylvie, Thanks so much for your feedback—we're glad to hear you loved the insoles! That said, we're really sorry the shipping time didn’t meet your expectations. We’re actively working with our carriers to improve delivery speeds, and your experience helps us push that forward. We appreciate your patience—and your honest review. If you ever order again, feel free to email us at [email protected] and we’ll do our best to ensure things go more smoothly next time. – The Stepprs Team

Response from StepprsJun 4, 2025

Hi Jeff Brown, We’re really sorry to hear about your experience, and we appreciate you taking the time to share this—it’s not the standard we aim for. First, thank you for reaching out to us. We aim to respond to all emails within 48 hours, and we’re looking into what went wrong in this case. Delays and lack of communication are frustrating, especially when you’re relying on our insoles to support a hardworking team. Please rest assured, we will send out a free replacement immediately and ensure you receive full tracking details, including proof of delivery. We’ll also make sure your invoice is sent promptly so you can process it with your accounts department. We're not here to hide behind apologies—we’re here to fix it. You deserve a resolution and a better experience, and we’re committed to making that happen. If you haven’t already, please reply to our email support team with your order number so we can prioritize this today. Sincerely, The Stepprs Team