StepprsReviews of stepprs.com

Response from StepprsJul 4, 2025

Hi Elizabeth, Thank you for sharing your experience. We're sorry to hear the delivery took longer than expected and that the insoles didn’t provide the relief you were hoping for. We’d love the opportunity to help. Please reach out to us at [email protected] with your order number and we’ll be happy to assist you with a refund or alternative support options. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Chris, We’re sorry to hear that the insoles didn’t provide the relief you were hoping for. We understand how frustrating plantar fasciitis can be, and we never want anyone to feel misled by our product promise. Please reach out to us at [email protected] with your order number - we’ll be happy to issue a full refund under our Satisfaction Guarantee. Thank you for giving Stepprs a try and for your honest feedback. – The Stepprs Team

Response from StepprsJul 1, 2025

Hi Raneisha, We’re sorry to hear that the delivery time and product performance didn’t meet your expectations. Two and a half weeks is longer than we aim for, and we understand how frustrating that wait can be. If the insoles didn’t provide the support you were hoping for, please reach out to us at [email protected] with your order number - we’d be happy to issue a full refund under our Satisfaction Guarantee. Thank you for giving Stepprs a try, and we appreciate your honest feedback. – The Stepprs Team

Response from StepprsJun 27, 2025

Hi Ken, We totally understand why you were concerned - five weeks is a long time to wait, and we're sorry it caused so much worry. While it sounds like there were a few tech hiccups along the way, it's on us to deliver within the timeframe we promise - and clearly we missed the mark here. We appreciate your honesty and your patience, and we're glad the order finally made it. If there’s anything we can do to make things right or improve your experience, just reach out at [email protected] - we’re here to help. – The Stepprs Team

Response from StepprsJun 15, 2025

Hola Juan, Lamentamos mucho que el producto no haya cumplido con tus expectativas y que haya causado molestias. Queremos ayudarte con el proceso de devolución. Por favor, envíanos un correo a [email protected] con tu número de pedido y te guiaremos paso a paso para realizar la devolución y reembolso. Gracias por tu comentario - estamos aquí para ayudarte. – El equipo de Stepprs

Response from StepprsJun 14, 2025

Hi Jon, We’re sorry to hear you were disappointed with your experience and felt the wait wasn't worth it. That’s not the impression we want to leave. If there’s anything we can do to make this right - whether that’s a refund, exchange, or helping with any issues you had - please reach out to us at [email protected] with your order number. We appreciate your feedback and hope we can turn this around for you. – The Stepprs Team

Response from StepprsJun 14, 2025

Hi Malcolm, We’re truly sorry to hear your order hasn’t arrived and that our follow-up has fallen short. That’s not the level of service we aim to deliver. Please reach out to us again at [email protected] with your order number, and we’ll prioritize either reshipping your order with confirmed tracking or issuing a full refund. Thank you for your patience - we’d really like the opportunity to make this right. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Mike, We’re very sorry to hear about the lack of communication and delay with your order. That’s not the experience we aim to provide, and we understand how frustrating this has been. We truly apologize for not getting back to you within our promised timeframe. Please email us directly at [email protected] with your order number so we can personally look into this and either issue a refund or get your order out immediately. We appreciate you bringing this to our attention and would like the chance to make things right. – The Stepprs Team