StepprsReviews of stepprs.com

3.62,890 reviews
Wellness & Spa

Stepprs

About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Stepprs reviews

Showing 768 reviews with 1 star · Clear filters

Davin S.
May 31, 2026
Terrible experience ordering
Terrible experience ordering, my package was SO close to arriving and they couldnt deliver due to a “insufficient address”. Kept getting the back and forth with customer service and was told to wait 3 months before they send another. After three months they FINALLY sent it to me so i’ll have to see when they arrive and hope and pray that they’re good soles.
Response from StepprsJun 1, 2026
Hi, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily
anouz P.
May 31, 2026
Never received my order nor a refund…
Never received my order nor a refund despite multiple attempts to contact them
Response from StepprsMay 31, 2026
Hello, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Nelson S.
May 30, 2026
I ordered 6 pair on Feb 15
I ordered 6 pair on Feb 15 . It's now May 30 and they are still not here. You really get 0 stars. First order and 2 replacement orders all get lost after they cleared customs.
Response from StepprsMay 31, 2026
Hello Nelson, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Joe A.
May 30, 2026
I never received my order even though…
I never received my order even though the post office says it was delivered. I’m just taking this as a loss and will not order from stepprs anymore.
Response from StepprsMay 31, 2026
Hello Joe, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Josh C.
May 30, 2026
My order was never delivered
My order was never delivered. I reached out, they requested I follow up with their shipping/ delivery people. I did and was unable to get any answers. I notified Steppers with no response.
Response from StepprsMay 31, 2026
Hello Josh, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Bill
May 29, 2026
Never Arrived, Zero Customer Support
I ordered my first pair of stepprs, they have lost my order half way across the USA. I've reached out to them countless times showing them tracking only to get generic response to check tracking. Even when I show them the tracking info showing it's lost, they do nothing. I would never order from this company again. Zero customer support, ships from China when you order directly from their site.
Response from StepprsMay 30, 2026
Hello Bill, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Chris D.
May 29, 2026
Still waiting for my order- 4 weeks later
Still waiting for my order. Been over 3 weeks now. I think basically they have hit social media hard and got loads of orders and are now overwhelmed. If you order now don’t expect them to arrive anytime soon. Emailed customer service twice now and they just say they will arrive soon. Total joke
Response from StepprsMay 29, 2026
Hello Chris, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Ben T.
May 28, 2026
Even though the product was delivered
Even though the product was delivered . A well marketed, product , but does not deliver in quality , well below standard . very little arch support . (suppose to help with Planters) just a very ordinary in sole , will not and did not help with planters
Response from StepprsMay 29, 2026
Hi Ben, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily

StepprsReviews of stepprs.com

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StepprsReviews of stepprs.com

Stepprs reviews

Terrible experience ordering

Never received my order nor a refund…

I ordered 6 pair on Feb 15

I never received my order even though…

My order was never delivered

Never Arrived, Zero Customer Support

Still waiting for my order- 4 weeks later

Even though the product was delivered

About Stepprs

About these reviews

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

Sauna Heater Supply

Stepprs reviews

Terrible experience ordering

Never received my order nor a refund…

I ordered 6 pair on Feb 15

I never received my order even though…

My order was never delivered

Never Arrived, Zero Customer Support

Still waiting for my order- 4 weeks later

Even though the product was delivered