StepprsReviews of stepprs.com

Response from StepprsJul 22, 2025

Hi Jason, We’re sorry to hear the insoles didn’t meet your expectations. It’s disappointing to know they didn’t provide the cushioning or thickness you were hoping for — that’s not the experience we want our customers to have. Please reach out to us at [email protected] with your order number. We’d be happy to issue a refund or assist further. Your feedback is important and helps us continue to improve. – The Stepprs Team

Response from StepprsJul 11, 2025

Hi Sarah, We’re really sorry to hear your feet are still hurting—that’s exactly what Stepprs are designed to help with, so it’s disappointing to hear they didn’t bring you relief. We’d love to help figure out a better fit or offer a full refund under our 100% Money-Back Guarantee. Please reach out to us at [email protected] with your order number (#152659), and we’ll take care of it right away. Your comfort matters, and we want to make this right. The Stepprs Team 👣

Response from StepprsJul 8, 2025

Hi Abel, Thank you for sharing your feedback. We're glad to hear the insoles offered a bit more comfort than regular ones, though we’re sorry to hear they didn’t meet your expectations in terms of value. We strive to deliver both comfort and quality, and your input helps us evaluate how we can improve. If there’s anything we can do to make things right, feel free to reach out to us at [email protected]. Thanks again for giving Stepprs a try. – The Stepprs Team

Response from StepprsJul 7, 2025

Hi Jason, Thank you for your honest review. We’re glad the purchase experience went smoothly, but we’re sorry to hear the insoles didn’t hold up in your work boots. Stepprs are designed for all-day comfort, but we understand that high-impact environments like construction work can demand a different kind of support. Please reach out to us at [email protected] with your order number, we’d be happy to look into options for a resolution. We appreciate your feedback and the chance to do better. – The Stepprs Team

Response from StepprsJul 5, 2025

Hi Holly, We’re really sorry to hear about the address error and the delay in our response. That’s incredibly frustrating, especially when you were counting on Stepprs for relief. Please email us again at [email protected] with your order number — we want to make this right for you and ensure you’re not left walking in pain. We appreciate your patience and hope to turn this experience around. – The Stepprs Team

Response from StepprsJul 4, 2025

Hi Philly, Thank you for your honest feedback and for sticking with us through the shipping issues - we’re glad the second shipment arrived, even if it took far longer than it should have. We’re sorry to hear the insoles didn’t meet your expectations. We’re always working to improve and would love to know more about how we can do better. If you're open to it, please reach out at [email protected] so we can make this right. – The Stepprs Team

Response from StepprsJul 4, 2025

Hi Dung, We’re sorry to hear the insoles caused discomfort - that’s never the experience we want our customers to have. Stepprs aren’t the right fit for everyone, and we appreciate you giving them a try. If you haven’t already, feel free to email us at [email protected] with your order number so we can assist you with a refund or find a better solution. – The Stepprs Team

Response from StepprsJul 4, 2025

Hi Alan, We’re sorry to hear about the discomfort you experienced - that’s definitely not the result we aim for. Blisters and excess sweat shouldn’t happen, and the insoles shouldn’t lose support so quickly. Please email us at [email protected] with your order number. We’d like to make this right, whether it’s a replacement or a refund under our Satisfaction Guarantee. Thanks for your feedback - it helps us improve. – The Stepprs Team