StepprsReviews of stepprs.com

Response from StepprsSep 2, 2025

Hi Daniel, Thanks for sharing your feedback. We’re sorry to hear your insoles started squeaking after a full day of use, that’s definitely not the experience we want for our customers. Sometimes squeaking can happen if there’s a little extra space inside the shoe, but we’d be happy to help troubleshoot this with you or arrange a refund if you prefer. Please email us at [email protected] with your order details and our team will take care of it. – The Stepprs Team

Response from StepprsAug 21, 2025

Hi Willow, Thank you for giving Stepprs a try, and we're truly sorry to hear they didn’t meet your expectations. Our insoles are designed to offer comfort and relief, and we never want a customer to feel let down. If you'd like to share more about your experience, we’d be happy to help troubleshoot or assist with our 90-day money-back guarantee. Please reach out to our support team at [email protected] — we're here to help make it right. – The Stepprs Team

Response from StepprsAug 15, 2025

Hi Sam, We’re really sorry to hear about the frustrating experience you’ve had — this isn’t the level of service we aim to provide. We appreciate you bringing this to our attention. You're absolutely right to expect clearer communication and real-time tracking. While we work with international couriers, we understand the system hasn’t met expectations in your case. We're actively working to improve this and make tracking updates more reliable and transparent. Please email us directly at [email protected] so we can investigate your order and make it right. Whether it’s reshipping or a refund, our team will ensure you're taken care of. Thanks again for your honest feedback — it genuinely helps us improve. — The Stepprs Team

Response from StepprsAug 12, 2025

Hi J.C., Thank you for giving Stepprs a try — we're sorry to hear they didn’t meet your expectations. Our goal is to provide real relief, and it’s clear that didn’t happen here. We’d like to learn more about your experience and see how we can make things right. Please reach out to our team at [email protected] with your order number — we’re here to help. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Josh, Thank you for taking the time to share your feedback. We're glad to hear they were initially comfortable, but we're really sorry they didn’t hold up as expected. Our insoles are designed for daily support, so it’s disappointing to hear yours are already wearing down. Please email us at [email protected] with your order number — we’d love the chance to make this right. Thanks again for trying Stepprs and helping us improve. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Robert, Thank you for your feedback. We're sorry to hear the insoles didn’t meet your expectations or provide the support you were hoping for — especially in comparison to your Skechers high arch footwear. We aim to be as transparent as possible with our advertising, so we appreciate you sharing your experience. Please reach out to us at [email protected] with your order number — we’d be happy to review your case and offer a solution. Thanks again for giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Charles, Thanks for giving Stepprs a try and sharing your experience. We’re sorry to hear the insoles didn’t provide the cushioning and relief you were hoping for — we know how important that is when you’re on your feet all day. We’d love the chance to make this right. Please email us at [email protected] with your order number so we can look into a solution for you. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Tony, Thank you for giving Stepprs a try. We're glad you found the price fair, but we're sorry to hear the comfort didn’t meet your expectations after a couple of days. Everyone’s feet are different, and we’d love the chance to help troubleshoot or recommend a better fit for you. Please feel free to reach out at [email protected] — we’re here to help. Thanks again for your feedback! – The Stepprs Team