StepprsReviews of stepprs.com

Response from StepprsAug 6, 2025

Hi Michael, Thanks for giving Stepprs a try and for your honest feedback. We're glad you felt some initial relief, but we’re sorry to hear that it didn’t last. We’re here to help — please email us at [email protected] with your order number. We can walk you through some fit adjustments or explore refund options if you'd prefer. Your comfort is our priority, and we appreciate you giving us a shot. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Patrick, Thanks for giving Stepprs a try and for sharing your experience. We’re glad they started off well, but we’re sorry to hear the comfort didn’t last. That’s definitely not the lasting support we aim to provide. Please feel free to reach out to us at [email protected] — we’d love to look into this further and see how we can help make things right. – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Marcelina, Thanks so much for your honest feedback! We’re glad to hear the insoles are making work a little more comfortable for you, even if they weren’t quite as soft or thick as expected. If you feel you need a bit more cushion, feel free to reach out to us at [email protected] — we may be able to recommend an insert combo or alternative that offers added support. We appreciate you giving Stepprs a try! – The Stepprs Team

Response from StepprsAug 4, 2025

Hi Robin, We’re very sorry to hear about your experience — receiving mismatched sizes and discomfort from the product is definitely not the standard we aim to deliver. Thank you for sharing the details. We’d like to make this right. Please email us at [email protected] with your order number so we can review what went wrong and arrange a resolution for you. We truly appreciate your feedback and the opportunity to improve. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Jaime, Thanks for sharing your experience. We’re glad you found the insoles comfortable, but we’re sorry they didn’t provide the level of support you need for plantar fasciitis. Our design focuses on cushioning and mild arch support, but we understand that those with more advanced cases often require firmer structure or custom orthotics. If you'd like to explore other options or request a refund, our team is here to help — please email us at [email protected] with your order number. We truly appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Nicholas, Thanks for your feedback — we’re really glad you like them overall! We hear you on the insoles starting to flatten out after a month of use. Stepprs are designed for soft, responsive cushioning, but with daily wear (especially for long hours or high-impact use), they can compress over time. We’re always working on improving durability, and your input helps a lot. If you’d like to chat about a replacement or explore a firmer version in the future, just email us at [email protected] and we’ll be happy to help. – The Stepprs Team

Response from StepprsAug 1, 2025

Hi Steven, We really appreciate your honest review — and totally get it. Being on your feet all day as a heavy equipment mechanic is no joke. Stepprs are designed for comfort and impact absorption, but in some intense work environments (like yours), that comfort window can wear out faster than expected. We’d love to learn more and see if another style or size might help provide longer-lasting relief. Please shoot us a message at [email protected] so we can dig into it with you. Thanks again for giving us a shot. – The Stepprs Team

Response from StepprsJul 26, 2025

Hi Genevieve, Thanks for your honest feedback. We’re glad to hear they’re comfy in your running shoes, but we’re sorry to hear they didn’t work out for your work shoes. We designed Stepprs to offer maximum cushioning for people who are on their feet all day, but we understand that thickness can be an issue in more fitted footwear. We’re always working on improving fit versatility and appreciate insights like yours to help us do better. If you haven’t already, feel free to email us at [email protected] and we’d be happy to help explore solutions that might work better for your work shoes. – The Stepprs Team