StepprsReviews of stepprs.com

Response from StepprsSep 5, 2025

Hi David, Thanks for sharing your feedback. We’re sorry to hear the insoles didn’t feel as soft as you were hoping, especially with the challenge of being on concrete all day. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, though we understand they may not feel like “walking on clouds” for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return if you feel they didn’t meet expectations. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Ray, Thanks for giving Stepprs a try and sharing your feedback. We’re sorry to hear you haven’t felt any difference. While our insoles are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, we understand results can vary from person to person. We stand by our 90-day money-back guarantee and would be happy to assist with a return if you feel they didn’t meet expectations. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Jed, Thanks for your feedback. We’re sorry to hear the insoles haven’t helped with your heel pain. Stepprs are designed with cushioning and acupressure support to target issues like plantar fasciitis and heel pain, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a refund. Please email us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Lloyd, Thanks for sharing your feedback. We’re sorry to hear the insoles didn’t provide enough support in the ball of your foot, especially given the hard work you do every day. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they may not meet every support need — particularly for heavy labor. We stand by our 90-day money-back guarantee and will be happy to assist with a refund. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi there, Thanks for your feedback. We’re sorry to hear the shipping time took longer than expected and that you felt misled about where the order was shipped from. We’ll review how we communicate shipping details to make them clearer for customers going forward. We’re also sorry the insoles didn’t feel different from other products you’ve tried. We stand by our 90-day money-back guarantee and will be happy to assist with a refund if you’d like. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 3, 2025

Hi Cas, Bedankt voor je feedback. Jammer om te horen dat de Stepprs niet prettig aanvoelen op je voeten. Onze inlegzolen zijn ontwikkeld met speciale demping en acupressuur-ondersteuning om te helpen bij hielpijn, fasciitis plantaris en lange dagen staan, maar we begrijpen dat ze niet voor iedereen hetzelfde effect hebben. We bieden een 90-dagen-geld-terug-garantie en helpen je graag verder met een retour of terugbetaling. Stuur ons een e-mail met je bestelgegevens naar [email protected] en ons team zorgt ervoor dat dit geregeld wordt. – Het Stepprs Team

Response from StepprsSep 2, 2025

Hi Rita, Thanks for sharing your thoughts. We’re sorry to hear the insoles didn’t provide the arch support you were looking for. Stepprs are designed with our own cushioning and acupressure technology to support people dealing with plantar fasciitis, heel pain, and long hours on their feet, but we understand everyone’s needs are different. We stand by our 90-day money-back guarantee and will be happy to assist with your refund. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 2, 2025

Hi Wayne, Thanks for your review. We’re sorry to hear about the delivery issue with UPS and the delay in getting your order, that’s not the smooth experience we want for our customers. We’re also sorry the insoles didn’t meet your expectations on thickness and comfort. Stepprs are designed with cushioning and acupressure nodes to support people dealing with plantar fasciitis, heel pain, and long hours on their feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee, so if you’d like to return them we’ll be happy to help. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team