StepprsReviews of stepprs.com

Response from StepprsSep 2, 2025

Hi Emmanuel, Thanks for sharing your feedback. We’re glad to hear you find Stepprs comfortable, but we’re sorry about the sizing issue, the last thing we want is for your insoles not to fit properly. Our size ranges are designed to cover multiple shoe sizes, but we know sometimes they may feel a little short depending on the shoe style or foot shape. Please email us at [email protected] with your order details and we’ll be happy to arrange an exchange for the correct size or assist with a refund. – The Stepprs Team

Response from StepprsSep 1, 2025

Hi Clare, Thank you for your honest feedback. We’re glad to hear you found the insoles comfortable, but we’re sorry they made your shoes feel too tight — we know how frustrating that can be. Because Stepprs add depth for cushioning and support, they sometimes fit better in roomier shoes or in place of the original insole. We’ll make this clearer on our product page so expectations are set before ordering. If you’d like to return your pair under our 90-day money-back guarantee, please email us at [email protected] and we’ll help you out. We appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi Libby, Thank you for sharing your feedback — we’re glad to hear the insoles provided some comfort and relief. We completely understand your concern about price. While there are many insoles available online, Stepprs are designed to our own specifications, with quality control and customer support to back them. That said, if you feel the product didn’t deliver enough value, please reach out to us at [email protected] — we’d be happy to help with our 90-day money-back guarantee. We appreciate you giving us a try and sharing your honest experience. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi Chase, Thanks for sharing your feedback. We’re glad to hear the insoles were okay, but we’re sorry for the trouble you experienced with sizing and customer support. You’re right — UK conversions can be tricky, and we’re working on making our size chart clearer to avoid future issues. We also appreciate your note on durability, and we’ll be passing this along to our product team as we continue improving Stepprs. If you’d like us to help with a replacement size or explore our 90-day money-back guarantee, please email us at [email protected] and we’ll make it right. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi Jeffrey, We’re really sorry to hear that your experience didn’t match your expectations. We know how important proper arch support is, and it’s disappointing to hear we missed the mark for you. We’d love the opportunity to look into this further and help make things right. Please feel free to contact us at [email protected] with your order details so we can assist you directly. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi John, Thank you for your thoughtful and detailed feedback. We’re genuinely sorry to hear that our insoles caused discomfort during your rounds of golf — especially when your goal was to ease the pressure on your feet, not increase it. It sounds like the heat retention in our materials may not be a good match for your specific needs or environment. While our design focuses on cushioning and shock absorption, we understand that breathability is just as important — especially during extended activity like 18 holes of golf. We’d appreciate the opportunity to learn the results of your comparison test. It would help our product development team continue to improve. In the meantime, we’d love to offer you a full refund for both pairs and ensure your experience is made right. Please reach out to us at [email protected] so we can process your refund and assist further. Wishing you many more comfortable rounds ahead, — The Stepprs Team

Response from StepprsAug 12, 2025

Hi Joseph, Thank you for giving Stepprs a try and for sharing your honest feedback. We're glad to hear they're a bit better than basic insoles, but we’re sorry they didn’t quite meet your expectations in terms of padding. Your input is valuable, and we’re actively working on enhancing our design to provide even more cushioning and support. If there’s anything we can do to improve your experience—such as a partial refund or trying a different model—please don’t hesitate to reach out to us at [email protected]. We appreciate you giving us a shot. — The Stepprs Team

Response from StepprsAug 6, 2025

Hi Kenneth, Thanks for trying Stepprs and sharing your feedback. We're sorry to hear you're still dealing with foot pain — we know how frustrating that can be. Everyone’s feet are different, and we truly wish our insoles had worked better for you. Please email us at [email protected] with your order number so we can look into options to help, whether that’s a refund or further support. – The Stepprs Team