StepprsReviews of stepprs.com

Response from StepprsSep 14, 2025

Hi Christopher, Thank you for your review. I’m very sorry to hear how difficult it was to get in touch with us and that your experience with shipping left you feeling ignored and frustrated. Even though your order did arrive on September 11, the delay and the lack of clear communication are unacceptable, and I understand why you felt pushed to escalate the situation. We’ll be reviewing how we handle both delivery updates and customer support so this doesn’t happen again. Please know that your feedback is taken seriously, and if there’s anything further we can do to make this right, reach out to us directly at [email protected]. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi Jack, Thanks for letting us know. I’m really sorry we sent you the wrong size, that’s a simple mistake on our end and we should have gotten it right the first time. Please email us at [email protected] with your order details so we can send out the correct size straight away or arrange a refund if you’d prefer. – The Stepprs Team

Response from StepprsSep 10, 2025

Hi May, Thanks for giving Stepprs a try and for sharing your feedback. We’re sorry to hear they didn’t provide the relief you were hoping for. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 10, 2025

Hi Kenny, Thanks for sharing your feedback. We’re glad to hear the insoles bounce back after use, but we’re sorry they felt like they flattened out during long periods of standing. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and fatigue from long days on your feet, though we understand results can vary depending on activity and footwear. If you feel they didn’t meet your expectations, please remember we stand by our 90-day money-back guarantee. You can reach us at [email protected] with your order details and our team will be happy to assist. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi David, Thanks for giving Stepprs a try and for sharing your experience. We’re sorry to hear they made your feet sore after a few days — that’s definitely not the result we want for our customers. Stepprs are designed with cushioning and acupressure support to relieve plantar fasciitis, heel pain, and fatigue from long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi there, Thanks for sharing your feedback. We’re glad your order arrived on time, but we’re sorry to hear the insoles didn’t meet your expectations or feel much different from your existing memory foam insoles. Stepprs are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and would be happy to assist with a return. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Billy, Thanks for giving Stepprs a try and sharing your experience. We’re sorry to hear the insoles didn’t provide the arch support or relief you were hoping for and that they felt too soft for your needs. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee, so please email us at [email protected] with your order details and our team will assist with your return. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Alex, Thanks for your honest feedback. We’re sorry to hear the insoles didn’t live up to your expectations in terms of quality or value. While our marketing is designed to highlight the benefits of Stepprs, the product itself is built to our own specifications with unique cushioning and acupressure support — though we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a refund if you feel they weren’t worth the price. Please email us at [email protected] with your order details, and our team will take care of it. – The Stepprs Team