StepprsReviews of stepprs.com

Response from StepprsJul 1, 2026

Hello Kirsty, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear that your experience didn't meet your expectations. We'd like the opportunity to make things right. To help us investigate your concern, could you please provide the email address and order ID associated with your purchase? Please include this Order ID under the REFERENCE NUMBER so we can locate your order as quickly as possible. Your feedback is important to us, and we'll be reviewing this matter internally to help improve our products and customer experience. Thank you, and we look forward to hearing from you. – Emily

Response from StepprsJul 1, 2026

Hi Paul, We're truly sorry to hear that you haven't received your order or any communication regarding it. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the experience. We've already started looking into your order and are reviewing all the details. Our team will be reaching out to you by email shortly with an update regarding your order status and the next steps. We'll do everything we can to get this resolved for you as quickly as possible. Thank you for your patience and understanding. We appreciate the opportunity to make this right. – Emily

Response from StepprsJul 1, 2026

Hello Phillip, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJul 1, 2026

Hello Derek, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJun 30, 2026

Hello William, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJun 29, 2026

Hi Rod, Thank you for taking the time to share your experience. We are glad to hear that the ordering and communication process went smoothly. We appreciate your feedback and would love the opportunity to help you get the most out of your insoles. For best results, we recommend removing the existing shoe insole prior to use and allowing at least 1-2 weeks of consistent daily wear. We are always here to help, We have sent you a request for more information, could you please provide your email address and order ID so we can look into this right away? Thank you for bringing this to our attention. -Emily

Response from StepprsJun 29, 2026

Hello John, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJun 29, 2026

Hi Johnny, Thank you for taking the time to share your experience with us. We genuinely appreciate your honesty. At Stepprs, your satisfaction is our priority and we want to make sure your concern is properly resolved. We have sent you a request for more information. Could you please provide your email address and order ID so we can look into this right away? (Please write it under REFERENCE NUMBER) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily