jim R.
Not really that impressed
Not really that impressed with the insoles in my boots. They make my feet slip forward when walking down a hill, so a little uncomfortble there and found they angle my feet outwards just a bit. However they are comfortable if standing still but as mentioned above not that great when walking. There not what the marketing is making them out to be... Please also note all sizing is in US sizing. it took me 4 emails and a unhappy customer services person to say this after they advertise US, EU, UK sizing and you are left to guess...
Response from StepprsSep 5, 2025
Hi Jim, Thanks for sharing your detailed feedback. We’re glad to hear the insoles felt comfortable while standing, but we’re sorry they caused slipping and discomfort when walking downhill. We’re also sorry for the confusion around sizing and the difficulty you had in getting a clear answer from our support team — that’s not the experience we want for our customers. We’ll review how we present sizing information to make sure it’s clearer across US, EU, and UK sizes, and we’ll also look into how we can improve support for different footwear situations. In the meantime, please remember we stand by our 90-day money-back guarantee, and we’ll be happy to assist with a return if you’d like. You can reach us at [email protected] with your order details. – The Stepprs Team