StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hey Jay, I’m really sorry to hear the insoles didn’t provide the comfort you were expecting, especially since you’re on your feet all day. I completely understand how frustrating that must feel when the product doesn’t match what you saw advertised. Please email us at [email protected] with the subject line “Trustpilot – Jay”, and we’ll personally review your order to help make this right, whether that’s a refund or helping you find a better fit for your needs. Thank you for sharing your honest feedback, it truly helps us improve. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Gary, Thanks for sharing your experience, I really appreciate you giving Stepprs a try. I’m sorry to hear the comfort didn’t last as long as you first felt; that’s definitely not the lasting improvement we aim for. Please email us at [email protected] with the subject line “Trustpilot – Gary”, and we’ll personally look into this for you, whether that’s offering a refund or helping you find a setup that works better for your feet. Thank you again for your honest feedback, it helps us keep improving. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Stephen, I’m really sorry to hear the insoles didn’t meet your expectations, that’s not the experience we want for our customers. Please email us at [email protected] with the subject line “Trustpilot – Stephen”, and we’ll personally help you out, whether that’s a refund or a replacement option. Thank you for giving Stepprs a try and for sharing your feedback, it helps us keep improving. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Chris, Thanks for giving Stepprs a try and sharing your honest feedback. I’m really sorry to hear you didn’t feel much difference, even after trying them in different shoes, that’s not the experience we want for you. I completely understand how disappointing that can be when you were expecting more support. Please email us at [email protected] with the subject line “Trustpilot – Chris”, and we’ll personally help you out with a refund or another solution. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Melanie, I’m really sorry to hear the insoles didn’t help with your foot pain, that’s definitely not the result we want for you. Please email us at [email protected] with the subject line “Trustpilot – Melanie”, and our team will personally help you out, whether that’s a refund or advice on a better setup for your feet. Thank you for giving Stepprs a try and sharing your feedback. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Robert, I’m really sorry to hear the insoles didn’t help with your pain, that’s definitely not the experience we want for you. Please email us at [email protected] with the subject line “Trustpilot – Robert”, and we’ll personally review your order to help make this right, whether that’s a refund or another solution. Thank you for giving Stepprs a try and sharing your feedback. – The Stepprs Team

Response from StepprsSep 27, 2025

Hi Michelle, Thank you for your honest review. I’m really sorry to hear that while one insole felt great, the other caused discomfort because the arch didn’t line up properly, especially since you spend 8–10 hours on your feet each day and were hoping for some relief. That must feel so disappointing after having high hopes and seeing the cushioning quality. Please email us at [email protected] with your order details so we can make this right for you, whether that’s sending a replacement pair or helping with a refund under our 90-day money-back guarantee. We want to be sure you’re not left stuck with something that isn’t working for you. – The Stepprs Team

Response from StepprsSep 24, 2025

Hi there, Thanks for your feedback, and I’m really sorry for the delay with your order. Waiting over two weeks when you were expecting delivery in 4–6 working days is understandably frustrating, and I can see why the tracking being stuck in the Netherlands would leave you disappointed. We should also be clearer up front about international shipping so there are no surprises. Please email us at [email protected] with your order details and mention “Trustpilot – Delay” so our team can check on your package and make sure you either receive your insoles soon or arrange a refund if you prefer. – The Stepprs Team