StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hey Michelle, I’m really sorry to hear that the insoles haven’t helped with your foot pain, that’s definitely not the result we want for you. Please email us at [email protected] with the subject line “Trustpilot – Michelle”, and we’ll personally review your order to help make this right, whether that’s a refund or another option better suited for your needs. Thank you for giving Stepprs a try. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Scott, I’m really sorry to hear that the orange covering is already coming loose, that’s not the quality we want for our products. Please email us at [email protected] with the subject line “Trustpilot – Scott”, and we’ll personally help you out with a replacement or refund right away. Thank you for letting us know, we’ll make sure this is sorted for you. – The Stepprs Team

Response from StepprsSep 29, 2025

Hi Dale, Thanks for your feedback. We’re glad to hear your Stepprs feel alright so far for short walks, though we’re sorry it took so long for them to reach you in Australia, waiting that long is frustrating, and we’ll continue working to improve delivery times internationally. We hope they’ll hold up well for you when you try them out over longer distances and during long days on your feet. If you run into any issues as you test them further, please don’t hesitate to reach out to us at [email protected]. – The Stepprs Team

Response from StepprsSep 27, 2025

Hi George, Thank you for sharing your experience. I’m glad to hear you found the product itself great, but I’m really sorry the delivery experience was such a hassle. Having to wait longer than expected, then being charged extra postage and made to collect the package yourself, is unacceptable and understandably left a bad impression. While shipping partners handle the final delivery, it’s our responsibility to ensure the process is smooth for our customers, and in your case we fell short. Please reach out to us at [email protected] with your order details, we’d like to make this right for you. – The Stepprs Team

Response from StepprsSep 14, 2025

Hi John, Thanks for your honest review. I completely understand your frustration, even though the mix-up started with the address, we should have handled the correction more smoothly and made sure your order reached you faster. Waiting two weeks when you were trying to get ahead of the problem must have been really annoying, and I’m sorry you had that experience with us. I hope your Stepprs arrive very soon and that the product itself makes up for the bumpy start. If you have any further issues, please drop us a line at [email protected] so we can make sure everything is sorted quickly. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Rhodri, Thanks for your feedback. We’re glad to hear the insoles were okay for you, though we’re sorry they didn’t feel as life-changing as you had hoped. Stepprs are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand results can vary from person to person. Please remember we stand by our 90-day money-back guarantee if you feel they didn’t meet expectations. You can reach us at [email protected] with your order details and our team will be happy to assist. – The Stepprs Team

Response from StepprsSep 7, 2025

Hi Michelle, Thanks for your feedback. We’re glad to hear the insoles felt nice initially, but we’re sorry they became uncomfortable once in your shoes and made them feel too tight. Stepprs are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand that fit can vary depending on shoe style and size. We stand by our 90-day money-back guarantee and will be happy to assist with a return if they weren’t right for you. Please email us at [email protected] with your order details and our team will take care of it. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Gary, Thanks for sharing your feedback. We’re sorry to hear that Stepprs didn’t feel any different from other inserts you’ve tried and that they didn’t provide the comfort you were hoping for. Our insoles are designed with unique cushioning and acupressure support to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a return if you feel they didn’t meet expectations. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team