StepprsReviews of stepprs.com

Response from StepprsOct 20, 2025

Hi Pablo, Thank you for your feedback. I’m really sorry to hear that your Stepprs didn’t provide the support you were hoping for and felt too soft to help with your plantar fasciitis. That’s disappointing, especially since you bought them expecting relief for that specific issue, and I completely understand your frustration when they didn’t live up to what was advertised. Please reach out to us at [email protected] with your order details and mention “Trustpilot – Pablo” so we can arrange a refund under our 90-day money-back guarantee. We’ll also share your comments with our product team, as feedback like yours helps us continue improving the structure and firmness of our insoles. – The Stepprs Team

Response from StepprsOct 11, 2025

Hi Gwen, Thank you for sharing your experience. I’m really sorry to hear the arch support felt too high for your feet and that the return process has been slow and frustrating. You shouldn’t have to wait days between replies just to get clear return instructions, that’s on us, and I completely understand your disappointment. Please email us again at [email protected] with your order details and mention “Trustpilot – Gwen” so our team can prioritise your case and get your return sorted right away. We’ll make sure it’s handled quickly and smoothly from here. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Sylvain, Thanks so much for your honest review, I really appreciate you giving Stepprs a try. I’m glad you found them comfortable at first, but I’m sorry they didn’t give you the level of support you need for pronation, especially during long chef shifts. That kind of feedback really helps us keep improving our design and support levels. Please email us at [email protected] with the subject line “Trustpilot – Sylvain”, and we’ll be happy to help you out, whether that’s a refund or advice on a setup that could work better for your feet. Thank you again for sharing your experience, it means a lot. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Dolores, Thank you so much for taking the time to share such a detailed review, I really appreciate it. I’m sorry to hear the insoles didn’t give you the arch support or pressure relief you were hoping for. It sounds like you were expecting a more cushioned, “pillow-like” feel, and that’s completely fair feedback. I’m glad to hear you found them easy to clean and durable, though! Please email us at [email protected] with the subject line “Trustpilot – Dolores”, and we’ll personally help you out, whether that’s a refund or advice on a better setup for your feet. Thank you again for giving Stepprs a try and for sharing your experience, it helps us keep improving. – The Stepprs Team