StepprsReviews of stepprs.com

Response from StepprsJul 18, 2026

Hi Christopher, We're truly sorry to hear that you haven't received your order or any communication regarding it. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the experience. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily

Response from StepprsJul 13, 2026

Hi Mattheus, Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed with your experience. At Stepprs, we value all customer feedback and strive to provide products that meet our customers' expectations. We understand that everyone has different experiences, and we're sorry we didn't meet yours. We'd really like the opportunity to look into your concerns. I've sent you a request for additional information, could you please provide your email address and order ID (under the Reference Number) so we can investigate this further? Your feedback is important to us, and we take it seriously. We will review this internally as we continue working to provide the best possible experience for our customers. Thank you for bringing this to our attention. – Emily

Response from StepprsJul 13, 2026

Hi Jay, Thank you for taking the time to share your experience. We're truly sorry to hear about the shipping issues and that the insoles didn't meet your expectations for durability and support. We'd really like the opportunity to learn more about your experience and see how we can help. I've sent you a request for additional information, could you please provide your email address and order ID (under the Reference Number) so we can investigate this further? Your feedback is important to us, and we appreciate you bringing this to our attention. We look forward to assisting you. – Emily

Response from StepprsJul 13, 2026

Hi Matthew, Thank you for taking the time to share your experience. We're truly sorry to hear about the delay with your delivery and understand how frustrating it must be to wait this long without receiving your order. We'd really like the opportunity to look into this for you. I've sent you a request for additional information, could you please provide your email address and order ID (under the Reference Number) so we can investigate your shipment and assist you as quickly as possible? We appreciate your patience and look forward to resolving this for you. – Emily

Response from StepprsJul 10, 2026

Hi Raul, We truly appreciate you sharing your feedback. We’re sorry to hear that your experience has not met your expectations, and we would like the opportunity to look into this further and make things right. We’d like to look into this and I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily

Response from StepprsJul 10, 2026

Hi Davide, We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we would like the opportunity to look into what happened and help resolve this. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily

Response from StepprsJul 10, 2026

Hi Facia, We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we would like the opportunity to look into what happened and help resolve this. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily

Response from StepprsJul 9, 2026

Hi Heather, We truly appreciate you sharing your feedback. We’re sorry to hear that your experience has not met your expectations, and we would like the opportunity to look into this further and make things right. We’d like to look into this and I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) Your feedback helps us improve, and we take it seriously. We will be reviewing this internally to ensure we continue delivering the best possible experience. Thank you for bringing this to our attention. - Emily