SteloReviews of stelo.com

About 1 out of every 5 sensors they send work. Some last 4 days, some 2 , very rarely the full two weeks they’re supposed to. And yes I apply it and maintain it properly per directions.. garbage product, company preying on diabetics to steal their money

I used Stelo for about a year, and was happy with it. I subscribed to buy 6 units at a time, and the last 6 units I received were totally inaccurate, reading 10-50 points high (compared to finger-stick blood glucose reading). Nothing had changed on my end from the past year....same food, same exercise, exact same medication. I filled out the on-line form to request replacement for 3 of the units, and was told they were not elegible for replacement. I sent 2 detailed e-mails to the company, but have received no replies. Subscription cancelled.

I bought Stelo 4 times and Lingo 4 times, by far Lingo is the most accurate than Stelo. A few days ago I used newly purchased Stelo and after 24 hours to I compared it with Keto-moto finger test, to my surprise it was the worst reading I have ever seen compared to my last Stelo sensor. The result of keto-mojo blood test and Stelo one hour after breakfast Stelo was 180 and Keto-moto finger test measured 130, off by 50 points. Do not buy Stelo, buy Lingo, I compared it several times before with Keto and it was only off by 10-15% as it was advertised.

I ordered a 3 month subscription of Stelo after trying it for a month and liking it. A 3 month subscription consists of 6 sensors. Dexcom sent me three. I contacted Dexcom through their chatbot, and asked them to complete the order by sending 3 more sensors. They sent me 2 more sensors. I contacted them again through the chatbot and asked them to send the remaining missing sensor, but the live agent who connected said that would be against their policy. After finally getting a phone number (888-267-9887) I talked on the phone with an agent who told me I had received a total of 7 sensors already. I continued to push for having the order completed, but she just said she would open a ticket to investigate. I've spent over an hour on chatbots and the phone trying to resolve this. Dexcom has so far insisted it would be against their policy to complete the order. My subscription is now canceled.

Completely regretted ordering from Stelo. I bought multiple sensors expecting reliable readings, but most of them either stopped working after a few days or never paired with the app at all. When I reached out for help, all I got were canned chatbot responses and no real humans to talk to — they won’t refund, won’t replace consistently, and seem to treat customer support like an afterthought. For an expensive product that’s supposed to monitor something as important as glucose, this level of unreliability and silence from support is unacceptable. Save your money and go with a company that actually stands behind what it sells.

I purchased a 3-month supply of CGMs. The first sensor worked accurately, but the second was extremely inconsistent and consistently read much higher than my fingerstick blood glucose results. I submitted an online complaint form and received an automated reply, but I never heard back from anyone. Later, I received a “How was our service?” email and completed it, again noting that my third CGM was also significantly inaccurate. Once again, I received only an automated response and no follow-up. I attempted to request a refund for the remaining unused sensors, but the company does not accept returns. After waiting another month with no response, I tried the fourth CGM — and it too has been significantly off compared to fingerstick readings. The lack of customer support and quality control is very disappointing. This company needs to improve both product reliability and customer service.

It worked for 24 hours. Now it wants me to add a new sensor.

I purchased 2 Stelo continuous glucose monitor for $99 each sensor was supposed to last 2 weeks. Mine lasted less than a week each and Dexcom refuses to send me new sensors or give me a refund