SteloReviews of stelo.com

I put a sensor on on 9/2. It stopped working/connecting the same day. I thought maybe it was because the sensor was old because I purchased it a year ago. Ordered a new set of sensors the same day & paid for expedited shipping, they arrived the next day. Installed the new sensor & it worked overnight & was no longer connecting within less than 24 hours. Contacted support at Stelo & asked for a refund because they sent me a defective product & was told all sales are final. Had to complete a complaint form. Time will tell if they make it right.

I had difficulty updating my payment method and was double charged for a 3 month supply. I called customer service and I can't over emphasize how horrible their customer service is. They are truly uncaring . I have been diagnosed with diabetes for over 26 years and have never encountered anything like this. Obviously health care is expensive, but I have never encountered such callous disregard for the needs of a diabetic client.

Old app worked great…. Good job destroying it with new version that never connects to the sensor. Bye Stelo

Stelo failure rate 80%; abysmal customer support. Temporary connection failure, wait 3 hours…8 hours later no updates, adhesive failure, over patch failure. Customer service in the philipines…NO MORE! Time for a Dexcom class action lawsuit!

Dexcom must have paid for the MARD rating . I am a type 2 diabetic not using insulin and current sensor readings are so inaccurate even after three days . I reported the discrepancy to Dexcom and they dismissed my issue refusing to replace the defective sensor.

Dexcom does not honor their promise of customer service in honoring the stelo guarantee. Refused to replace a sensor that loosened and had to be replaced and my current sensor that’s totally inaccurate.

I bought a pair and only 1 of them worked well and second one not connected to my phone and also needle caused bleeding 🩸

The sensor stopped working after 7 days of normal work. The customer service is available through the chat only and the chat freezes after several answers so you have to start from the scratch and with a different person. Finally I filled their complaint form and was promised a replacement but in 2 days I received a reply that they couldn’t sent it at this time. I liked it in the beginning as it gives your life structure. I was very disappointed by the early interruption and poor support and refusal of replacement. I won’t ever buy it again and don’t recommend it to anyone. Another major issue is with their app: they don’t have an option to download the data in pdf or any other form and that is pretty inconvenient. I should have free access to MY data.