SteloReviews of stelo.com

I ordered on December 5th for a Christmas present which has not been delivered. I reported multiple time via their Stelobot. Finally got someone on the phone to find out my delivery had been returned to them. It wasn’t going to make it for Christmas by this point so I asked for a refund. They said they don’t give refunds and I needed to fill out another case online to get a new one sent. Another 4 days later after that and I still haven’t had a new one shipped to me or a refund! Terrible customer service!

It is a wonderful tool . . . when it works. Over the past month, I used two of these without any problems. When I put in the 3rd one, I got the message that says it will take 25 minutes to warm up. Everything seemed fine. Then it beeped and told me the session ended early and I need to pair the new one. I've tried multiple times to pair without success. I've done all the logical things (i.e., restarting the app, restarting the phone, etc), including calling customer service who told me they can't help me with any Stelo product and gave me a link. These are very expensive for it not to work. Not to mention that with hypoglycemia, its a bit dangerous not to have the continuous readings that have helped me monitor sugar levels. On top of this, I'm getting loud beeps every few minutes telling me my session ended early.