SteloReviews of stelo.com

Worse experience ever. I reached out to a chat agent and no help. I cancelled subscription, however another package came and was charged again. BE AWARE! Also, no returns accepted even of its unopened package.

This device was a complete failure. After following all of the procedures by the letter it never worked. Save your $99 dollars and purchase a different brand.

Both sensors in one month kit never activated --"session ended early" error. They were replied correctly and they didn't even warm up before they broke. And the fine print says there is no warranty and no refunds. Buyer beware of any company that doesn't stand behind its products.

I bought a dual pack last fall (2024-08-31) and the first one lasted me three days before it stopped collecting data because I brushed my arm against the edge of a wheelbarrow that I was using to move mulch. The sensor stayed attached to my arm as if nothing had happened but the app notified me that the 'Session Ended Early'. The device is poorly designed in that it bulges above the skin making it very prone to getting caught. Minimally the edge should have a chamfer/bevel to minimize the risk of it getting displaced. The second sensor, which has an expiration date of 2025-07-31, I applied this morning (2025-01-14) and everything was going fine with it doing a 20 minute setup before providing data. Anyway, sometime during the setup the app notified me that the 'Session Ended Early' with no other explanation. What a waste of $99. What a POS! REF: STP-XN-002 LOT: 1724153003 Units: 3158(fall)/6923(today)

Unreliable. The first sensor stopped working with a cellphone OS update. The second sensor prematurely ended the session AFTER TWO days for no good reason. At $89 a pop, that is unacceptable. I cancelled the service. Of course, Stealo! has no useful customer service. I cannot recommend this device.

I used Stelo for pre diabetic monitoring since 10/17/2024. Just today canceled it all together. My negative experiences : (1) at least 3 times a day compared with the results from traditional blood glucose meter .Stelo always shown 35-40 higher than traditional. (2) Two sensors ended sessions early (2-3 days) , others 2 lasted 8-9 days. (3) Only 2 of malfunctioned sensors were promptly replaced.The communication about others were ignored, despite assuring from the chatbot that case was created and later, when inquiring about cases,the chatbot answer was: case is wrapped up,see email about it. Emails were never received.(checked spam folder too). I'm sure all positive reviews are based on not long enough using monitor, or simply just fake.

After a couple months of satisfactory use of Stelo, units recently purchased appear to be manufactured with less precision, are not accurate and are completely unreliable. However, the greatest frustration is Dexom's lack of customer service! They use a very useless text bot!! No human can be reached. I highly recommend using another product for continuous monitoring regardless of cost. With no reliability and no service, Stelo is a waste of money!!

I receive Stelo via a "subscribe-n-save" refill schedule. Refills have never gone well (in my two refills) because they ship "just in time". Last month, it arrived the day after my device expired (lost 12 hours of monitoring). This month, even later (lost two days). Who knew shipping is commonly slow the week before Christmas?!? Worse, there are no live customer service agents. Both times, I submited a help request. Then wait 24 hours for them to email a Ticket# and request the details of my request. Neither time did ANYBODY then get back to me.