SteloReviews of stelo.com

Meter has been extremely unreliable for glucose checks. I'm getting 25 plus points higher than my finger stick reader. So when I'm supposedly over my range on the stelo, I'm actually well within range on my finger stick meter. Will not be continuing my usage until this is proven to be more accurate in the future.

Order a one month supply on a Saturday. Stelo marketing did their job and won me over. Website stated it would be there in three business days. Next day I get an email stating it was delivered. It was not. Lack of Customer Service(bot) stated they would contact me in 48hrs. Apparently they do not realize they are selling a Glucose monitoring system that a person needs to use daily. So after 48 hours I get an email stating please put in order number, date of purchase and other data that THEY ALREADY HAVE from from my original complaint. So I send that to them and 24 hours later I get a reply that they will get back to me in 5 days. Guessing they are hoping I die and they can keep the money. I agree with the other complaints it is all automated and they DO NOT CARE about their customer. Will ask for refund in 5 days I guess.

Whatever you do make sure you DO NOT use guest check out -- Stelo will NOT help you if there is a shipping mistake, nor will they apologize. No refunds no help. They just keep your money. There customer service reps are unempathetic, gaslighting agents of emptiness. Dexcom should be ashamed. Order #US478328ST

I was excited to try the stello continuous glucose monitor. I ordered a month supply and got two monitors that were supposed to work about 15 days each. The first monitor lasted for 15 days but seem to read my blood glucose High, as I would compare it to finger sticks on occasion and the stello was always about 10 points higher. As soon as I put on the second monitor, my average glucose jumped about 20 points and this was constant throughout the day. This concerned me greatly for a few days, until the Stelo monitor stopped working completely. I made a complaint to stello customer service in hopes of getting a replacement monitor. They're automated system told me I would get a response in 48 hours. It's been about a month now since I heard from them. No resolution one way or the other. Not worth sending you another monitor or go pound sand. Just complete silence with no real way to get a hold of anybody. Extremely disappointed in the accuracy, effectiveness and reliability of this device. Probably worst of all, most disappointed in the customer service. I will try a different glucose monitor next.

Horrible product and customer service

Currently on my fourth sensor, they have never been accurate. Sometimes up to 50 high. They seem to get closer the lower your glucose level. Maybe only 25 off from my finger stick meter. Probably has caused my A1C to lower due to the high reading error. I tend to eat less and really watch what I am eating. The sensor is useless. I agree shame on Dexcom, you can do much better!

I’ve been managing my pre-diabetic condition and decided to try using Stelo to monitor my glucose levels. At first, I was hopeful it would make things easier, but I’ve run into some major accuracy issues. The readings from Stelo are consistently off when compared to my OneTouch meter. Specifically, when my glucose levels are on the lower side, Stelo shows a reading that’s about 20 points higher. When my levels are on the higher side, it’s even worse — the discrepancy grows to about 40 points higher. These differences are significant and could lead to serious mismanagement if I relied solely on Stelo.I reached out to their customer service, explained the issue, and they sent me a replacement device. Unfortunately, the replacement had the exact same problem, which was really disappointing. At this point, I’ve completely lost trust in Stelo’s readings. It’s frustrating because I wanted this to be a reliable tool, but I just can’t depend on it for something as critical as glucose monitoring. Has anyone else had a similar experience with Stelo, or am I just unlucky?

I've used about 7 Stelo CGM sensors, and my experience has been far from satisfactory. The product is very unstable—almost every sensor has its issues. For instance, I'm constantly faced with the "Brief Sensor Error" message, and the readings are consistently abnormal. They either show values that are far too low or too high compared to my actual blood glucose levels, making it impossible to trust the device. Out of all the sensors I've tried, only one managed to give somewhat accurate readings throughout the full 15-day session; however, that was the sole exception rather than the rule. Several sensors ended their sessions prematurely for inexplicable reasons, which only added to the frustration. Adding insult to injury, the protective plastic patch that comes with the sensor is completely useless and of very low quality—it does nothing to protect the sensor effectively. Additionally, the customer support process is equally disappointing. Their response times are slow, and the resupply of sensors takes far too long, which is unacceptable when you're relying on consistent monitoring. Overall, I was not expecting this from a product that is supposed to help me manage my health. I hope the company addresses these issues soon.