SteloReviews of stelo.com

No refunds on subscription. I realize that it’s my fault that I signed up for a subscription, but I did it unknowingly. The policy is that you have 60 minutes after you receive notice of a refill to cancel it. I received my refill notice at 4:30AM. I saw the email later. (Unbeknownst to me, all emails were going into my junk mail.) When I checked the website, it said the order is in process. It had not yet shipped. I called customer service (I had to find a phone number on Reddit. It’s not on their site.) They are absolutely not going to let me cancel or return the product that I do not want or need. $90 in the garbage. I hate when companies take advantage of consumer errors.

There is no warranty with this thing. If it doesn't work or fit you then you're out all the money that you paid. Shows you how much confidence they have in their product. Also they do not publish a phone number so you cannot speak to anyone there. Stay away from this.

horrible to nonexistant customer service. shipments get delayed and the only recourse is for me to check back every 48 hours

I was getting high reading with my first monitor that made me fearful that my sugar was out of control so I went back to my BG monitor. The difference in numbers were higher by 40-50 points. So I removed it and decided to break for two weeks. I inserted a new one on 21 March 2025 and decided to sync with BG monitor. The next morning when I check Stelo reading on my phone it was 252 at 8am in the morning. I took a blood reading from my monitor and it was 123. I removed the monitor off my arm and threw it and two unopen ones in the trash. I only tried this because I was happy on Dexcom 7 but I am not covered by insurance for this so I was paying $700 every three month. I will look for something else.

First sensor ended early, second sensor wouldn't pair with my phone, third sensor stopped working, fourth sensor ended after 9 hours. Customer service is a chatbot, that informed me that there are no refunds, exchanges. And if I wanted the nitty gritty, click on the link to the policy.

No customer service outside Pacific Time Zone business hours. AI chat bot almost completely ignorant of product. Their reliance on a poorly implemented AI chat bot speaks a lot about how they do things the majority of the time. The chat bot's goal is to keep you from talking to a human. When they answer the phone, their human agents do a pretty good job. The Dexcom CGM seems to match the testing I am using. The monitoring program could be a little better but the data analysis app works very well except for the 1-hour lag. If Stelo decides to fix customer service and fix the AI chat bot, and I assume if they were going to do that it would already be working, and by looking at the dates in the complaints on Stelo as being very new, I have doubts that Stelo will be doing that. So be careful of longterm relationship with Stelo.

I was happy with my stelo cgm untill yesterday. I have been using for about 3 months with no problems. Yesterday, my applicator would not deploy. I tried and second one and it also would not deploy. I called stelo and talked to two bots who could not string more that 8 words together. They finally gave me a person who made me deploy all 7 cgm which would not work. I spent an hour working with her and we had to type not talk. Finally, I told her how upset I was and send said that they would send me 6 new sensors. I told her 7 and she said no 6. I said take a look at it when I send them back. they expressed two return bags today with no legible instructions and makes no sense at all. no instruction s on how to return. Now, their bot doesn't even work. They couldn't even send me a new sensor so I didn't have to go without. Their customer service doesn't just suck, it is nonexistent!

Waste of money! I had to remove the first sensor due to bleeding and arm pain after 3 days. I wasn't even able to apply the second sensor, as the applicator was not working. They sent me 1 replacement sensor (they don't provide a replacement in case of bleeding). The applicator for the replacement also does not work. I asked for a refund, given there are obviously issues with the product, however I was told that all sales are final. I spent $100 for 3 days of data! The customer service is useless!