SteloReviews of stelo.com

Gives incorrect data, which could be life threatening. Fortunately for me, being off by 30 all day meant lots of anxiety and a trip to the urgent care, which took hours to confirm my sugar was in fact in a normal, healthy range. I wish I could give a zero, but they probably wouldn't care anyway. Go look on reddit, there's nothing but complaints about faulty sensors, poor customer service, and the fact this "product" is junk. This company refuses to give refunds for faulty devices and their support is terrible. If you need a monitor get a prescription.

Worse company I have ever tried to deal with. No way of contacting them try to use email it always say wrong password or log in and I have changed it still says the same thing. I have several monitors that do not work and not find a way to send them back since I cannot log in. I want this canceled they are horrible!!!!!!

If I could give 0 stars, I would. There is absolutely no support for the Stelo product. I am an experienced used of Dexcom and the Stelo product is almost exactly the same thing. I received a bad sensor that would not pair and it's virtually impossible to get the company to send me a free replacement. I am going to use the rest of the Stelo sensors I bought and then wait until the Freestyle OTC product is compatible with Android and switch over. I'll never use the Stelo product again.

I'm so irritated by this company. I didn't realize i had somehow set up auto ship. When i was notified that the auto order had been confirmed, i tried to sign on to their website to cancel. Guess what?! their website was down for 24 hours preventing me from canceling the order. Because their "policy" they do not do refunds of any kind. product worked ok, but I'M SO IRRITATED that because of STELO.com website being down i couldn't cancel my 'auto' ship. DO NOT BUY FROM THIS COMPANY. considering there no refund policy, let me stress this for you. ZERO refunds PERIOD. doesn't matter that you are or are NOT at fault. zero refunds. Screw the customer, that is more of their motto/policy.

I got a $252 rip off by Dexcom Stelo. Do not purchase from them. Their customer support is terrible. They do not warn you that they are about to ship a subscription renewal in time to change the address or shipping date. I received an email that they were shipping a 3-month renewal, and I was not allowed to change the date or address. I contacted support and explained that we were leaving for our summer residence, and I needed to change the address. They stated that there was nothing that they could do even though I received another email that due to a shipping bottled neck that my shipment would be delayed. All of this occurred on March 19, 2025. As of today, March 28, 2025, they still have not shipped my order. We are long gone, and my order will be sitting in my driveway all summer if they every ship it as they usually ship via Amazon shipping. So, I just wasted $252 and they do not care.

This product is not ready for primetime and customer service is abysmal. Followed sensor insertion instructions to the letter, after 24 hours am getting wildly inaccurate readings, more than 25% off actual BG levels. The bot on the website is from the circles of hell, and customer service (if you can find them) is completely inert. They took a report, gave me a case number and said it could be up to 30 days to get a response. Meanwhile I'm out $100, have a defective sensor, and unclear if I should use the second one or wait to hear from someone in case I need to return it. Also learned from customer service the sensors have a 25% failure rate -- this product is not ready!!

I regret buying from them. I ordered two of their biosensors for $50 each. The first one I put on instantly filled up with blood so the paper insert instructed me to remove it. Stelo would not replace it even though I was unable to use it for even one minute. I am tentative to even try the other one now knowing that it wont be replaced if the same thing happens.

Ordered about 10-days ago. Order is still "preparing to ship." Stelo claims it has "carrier delays," although I was able to get a similar product (Lingo) within 3-days. Customer service is terrible. Chatbot only with canned responses, even when interacting with a human. I've cancelled my subscription but Stelo refuses to cancel the unshipped order to the tune of $250+.