SteloReviews of stelo.com

Would be a first time customer. Definitely not now. Called to get help with Stelo app. Customer service couldn't help at all. Suggested that I get someone to help me from family/friends. Still had the the gull at the end of conversation if I needed anything else. In a rush to get off the phone with me. Got this treatment both times I called.

I am incredibly disappointed- I loved my Stelo at first because I love being able to track my glucose. But in the last 3 months, I’ve had three sensors that would not disengage from the applicator. I’ve sent them back and the first two times I received a replacement. This third time has been infuriating. Terrible customer service - no one will take responsibility for remedying the issue and I sent the monitor back and they say they are not going to issue a replacement. I paid for this monitor and all I want is a working monitor. I am a coach who will be recommending a different company to my clients. I do not want anyone to have the frustration I’ve had. DO NOT RECOMMEND- use a different company, like Lingo and save yourself the time and frustration!

Consistently reads 75-100 points higher than a finger stick

So I signed up for Stelo in January on a 3 month subscription. I had one sensor come out early due to swimming and it coming out. So I went on to the website to find my subscription and have it send early Well it is UBER hidden. I didn't see it when I logged so I thought that it didn't go thru. So I ordered another one, and that came. Well it ended up charging for the first one 2 weeks later. I didn't know about it until my husband told me about being charged twice. Well come to find out that the earlier subscription did work. Talked to Customer Service and they wouldn't do anything to make it right. They wouldn't even cancel the other subscription. So I spent another 5-10 minutes trying to "find" the subscription page. (looks like you can only find it if you ask the bot to cancel subscription then it gives you the link.) Awful customer service and awful ordering website. T

These sensors are very unreliable! Customer support is horrible!! In the first five 15 day sessions, two of the sensors were replaced through their Bot support methods. I only wanted to ask questions but new sensors were sent. One of the sensors measured off the charts high creating anxiety. The last sensor measured off the charts low. The current sensor seems to measure more in line with blood tests but I’m on day two so we will see. The inconsistent readings and lack of real customer support is why I will not be buying anymore of these!!!

I ordered and paid for a month supply on subscription. I received a statement with delivery date that came and went with no delivery. Stelo support “Bot” is useless and their in person contact cannot provide any answers. I was given a case number and told to wait a couple of days for their response. Oh and btw…no refunds. This is starting to feel like a scam.

Don’t waste your money buying this product. It will not pair and I cannot get tactical support. You write to them and they say they want two days I’ve written three times and I’m still not gotten an answer and it’s been five or six days. product is a total waste of money.

Stelo refused to replace a wildly inaccurate sensor. I started to get atypically high readings and checked with finger pricks. Sensor would say 160, finger prick was 125. Customer service call was disconnected. Never got an email denying claim so I kept wasting time on it.