SteloReviews of stelo.com

I just received my 6th Stelo replacement sensor and for the sixth time it failed to deploy. I have been on the phone with the tech people several times over the last few weeks to no avail. They don’t do refunds so my decision was to just cancel my subscription as they do not seem to have a dependable testing group to end ensure a competent product is being shipped. Also their packaging methods are sorely lacking which might lead to the lack of the sensor deploying. I would recommend anyone against using this product.

OMG, this company is so horrible I am speechless! An *** ABSOLUTE NO REFUND POLICY *** I have a bad sensor (my second in my first month with them). Sensor failed within 6 hours and the technical support circle is excruciating. They don't understand customer service and the fact that in 2025, we have choices!!! Other readers: Please don't waste your money. That's the best advice I can give you, my fellow Americans. STAY AWAY.

I wish they had Half a Star rating. My experience with Stelo has been horrendous. First of all they never delivered my three month package, but the Tracking number gave me notices of delays and finally it was sent back to Amazon Logistics in FL -I live in MI. After many attempts to contact a human, I was able to get a replacement order sent to me BUT they only sent one month supply. Subsequently, I have talked with other Customer Service people who are apparently aware of their supply chain issue but are forced to delay your requests for replacements. I also asked for a refund for the four sensors I didn't received and the answer was "we do not issue Refunds" apparently even if the problem is their fault. So I'm out 180.00 and no way to know if they are going to honor their part of the original deal. Save your money and sanity. This company is not ready for Primetime.

Terribly inaccurate blood glucose monitoring. I tested against TWO other monitors, off by 40-60 mg. Hard to believe but even worse customer service. Case# 1-0019825. I replied to the customer service email, it bounced. I called, got hung up on. I chatted, gave them the case number, can't help me unless I have the (worthless) app installed. Save your money, just my opinion, but try something else. #stelo #dexcomstelo

The product has worked for me and I have not had any glitches in the readings. But I canceled my subscription online and it won't cancel the subscription even after talking with the online chat person who told me that they canceled it for me and then they mailed another 3 months and said I had canceled it too late when I had not even talked with them in that month. I do not believe this is a company you can trust after they lied to me about my subscriptions. BUYERS BEWARE YOU WILL PROBABLY HAVE MANY PROBLEMS DEALING WITH STELO.

I just started my second Stelo sensor 2 days ago, and it is reporting an average blood glucose level that is 20-30 points (mg/dL) above the average I recorded with the first Stelo sensor during the two weeks prior to this new sensor. This means one of the following: 1) the new sensor is faulty, 2) the first sensor was faulty, 3) both sensors are faulty. Their customer support provides a form to fill out for reporting device issues - it says their team will review it and report back. But as soon as I submitted the form online, I received an email telling me the issue was reviewed and they were sending a replacement device. Obviously, this means the review wasn't done by humans and I think it's safe to assume Dexcom receives a lot of complaints about this device. At this point, I have to assume both Stelo sensors I've used so far were faulty. I don't trust these devices.

I am writing specifically about their customer service. I was on subscription using the sensor for almost a year until I had to waste one through no fault of my own. I started to bleed after I inserted the sensor. It was soaked in blood, with blood running down my arm. So, of course, I had to take it out immediately. I contacted the company - the only contact offered is through a chat with a very stupid AI or a ticket - simply to get a refund for that one sensor or to get a replacement sensor. The people answering me by email just stone-walled me with stupid suggestions. No remedy. $50 down the drain. So I cancelled my subscription as this is clearly a bad faith company. Secondarily, Stelo sensors show levels that are inconsistent with each other. All the sensor is good for is to see the directional change of your glucose.

Absolute garbage. Another med-tech product with crappy customer service, zero tech support, and janky, faulty equipment. Sensor is supposed to last 14 days. Mine crapped out in 3 with all sorts of inconsistent readings in the meantime. Chat bot inquiry led nowhere - typical AI runaround. Customer agent nice, but clearly unequipped to do anything but open a case and read off a script. App provides generic common sense info with no incisive commentary as to what trends in the data imply. Overpriced, unreliable, with delayed delivery and supply chain issues, to boot.