SteloReviews of stelo.com

I've been using Stelo for about a year and have had a handful of bad sensors during that time. In the past, they replaced them without any issues. My most recent sensor was different. From day one, it mostly flat-lined and didn't reflect my normal glucose patterns, even after eating. It also stopped reporting data any at times. After two days, I removed it and inserted a new sensor. I contacted Stelo and had to follow up multiple times. I even spoke with a supervisor who said the claim would be resubmitted. After all that, I received an email saying the replacement was denied because the sensor was determined to be working correctly. I don't understand how they reached that conclusion. Anyone looking at the data can see the sensor wasn't functioning properly. At $50 per sensor, I expect a company to stand behind its product when it fails. The sensor failures are always frustrating, but the refusal to replace it has caused me to lose confidence in Stelo. I won't be continuing with them.

Terrible product. Very difficult to stop one sensor and start the next. The app is faulty and does not read/pair the new sensor once installed. Also the online support is non-existent. I have had to figure out how to troubleshoot the product without assistance. Would not recommend this to anyone.

I have an Oura Ring and purchased 2 Stelo Glucose Biosensors compatible with the Oura app. The first one was defective so I filed a claim with Stelo and was supposed to get a replacement in the mail. When I received confirmation from Stelo that my package had been delivered “to a safe place” I was very frustrated. There were no packages from Oura, Amazon, or Stelo. The sensor replacement was fulfilled by Amazon according to emails sent to me however, NONE of my mail delivery notifications (Amazon, USPS, SHOP, Package Concierge ) confirmed that my package had arrived. I tried to reach out to Stelo and provided proof that no packages had been delivered. It is unknown if my emails were read by anyone in the customer service department. According to Stelo, and Stelo alone, the package was delivered so my claim was denied and they won’t be sending another replacement. Total cost of 2 biosensors $108.66. So I’m out $54.33. Not a good experience with Stelo. The customer service was horrible!!! Ref# 453074450TR US3074450TR CASE ID 1-03566184 1-03578090

Ordered about 10 total over the past year. 2 never worked from the getgo. Got 1 replaced. Heard nothing on the second one.Blew 50 bucks...so went with Lingo. Pretty happy with Lingo...no "non-working" devices to date.

Overall I was not satisfied with the product's quality. There were frequently gaps in reporting and sensors that failed earlier than expected. The sale on-line is also misleading in that I ordered a 3 month supply ( later realizing it was a subscription). I was not contacted to determine if I really needed the next 3 months - then I was unable to return the product.

I have purchased the Stelo. Initially, the product worked well, and the customer service was quite good when there was a problem (they sent replacements). However, when the last replacement seemed to be unreliable, the customer service was terrible -- twice the company failed to let me know whether they were going to replace the unreliable unit.

I have at least a 10% failure rate, the pods are extremely difficult to apply and now at an airport where where the latest pod failed after 2 days. Can’t get a hold of any support on a weekend and need a pod sent to my destination.

Started a subscription after having used a Dexcom meter for sometime. The Stelo has been so inaccurate that I find the information useless. I am on my third sensor in my subscription. The first one got more accurate the last 3 days of its lifespan. The 2nd was at least 30 points off the majority of the time and so far the 3rd one has given me readings of below 70 for at least half of the 4 days I have been wearing it. I applied sensor to the back of the arm and have had great success with other brands. I have not had any issue with the sensor falling off but does loose signal rather frequently. Stelo is a bust and I do not recommend.