SteloReviews of stelo.com

Customer service is awful. Chatbot is useless. First biosensor worked well. Second biosensor failed after 2 days. 2 case files created with a promise to have an email re failure within a few business days. 2 weeks later, nothing. This is a surprise from Dexcom company. There is no place on their website to leave a review.

I ordered a Stelo subscription for my father to try out the sensor, but unfortunately the device stopped working properly partway through the first cycle. Because of this, I canceled the subscription before the next shipment was even sent. Despite the product failure and my prompt cancellation, I was still charged for a second shipment — with no advance notification of the renewal. When I contacted support, they were completely inflexible, stating that all sales are final and they could not issue a refund or stop the shipment, even though it hadn’t left the warehouse. I was hoping Stelo would stand behind their product and show some understanding given that the device didn’t work and the subscription was canceled in good faith. Instead, I was met with a scripted response and no attempt at resolution beyond connecting me with tech support — for a product I no longer want. I’m disappointed in the lack of customer care and transparency. Be aware that once you're charged, there’s no recourse — even if the product fails or you cancel before the next item ships.

No customer service. Last lot/shipment i received will not pair and there is no product complaint line just an AI Bot thet is less than useful. So I'm out almost $300 for defective product. Canceled the subscription. They are good when they work but they fail often and the Quality Control appears to be non-existent.

The sensors mostly work. Sometimes they quit a day or two early but mostly I get the 15 days. The problem is their customer service and their software. I’m tired of their runaround and being treated like a moron. First zero order, then two, now I’m back to zero. AND they claim I have two accounts with the SAME email! How does that work? Like I said, a software problem.

There is zero customer service when an issue arises. I do NOT recommend this company.

The readings from the Dexacom did not match the readings from the glucometer. There were many interruptions when it would not connect to my phone. Also be careful when you have the subscription. It says it is a 3 month subscription but they renew after 87 days which I did not realize. I canceled before 90 days were up but I am still going to be stuck with another 3 month supply; I did find a customer service number and called, the lady told me that somewhere on the website it does say it's 87 days which I had not seen when I signed up, my fault. But they would not cancel my order even though it had not been shipped yet!

I have tried 2 different Stelo monitors and especially towards the end of the their life with 5 or so days left it always lost connection. It would go hours before connecting. Luckily I don't have diabetes but I would be very concerned using this product if I did. I haven't been able to get a reading for 12 hours.

Deceptive Subscription Practices and Unhelpful Customer Service I’m extremely disappointed with Stelo. When I purchased their CGM, I was not clearly informed that I was being enrolled in a subscription. There was no reminder or heads-up before the next order—just an unexpected email saying a new order had been created. I immediately contacted customer service—twice—and was told both times that the order couldn’t be canceled. That’s unacceptable. The product hadn’t even shipped, and yet they refused to stop it. This feels like a deliberate tactic to trap customers into unwanted recurring charges. Stelo’s lack of transparency and rigid, customer-unfriendly policies are deeply frustrating. A company dealing with health products should operate with integrity and respect for its customers—not make it difficult to manage subscriptions or cancel unwanted orders. I will not be buying from them again and would caution others to read the fine print carefully.