SteloReviews of stelo.com

Used Stelo for almost 18 months. Accuracy was decidedly mixed. About 35% of monitors were inaccurate as soon as applied. Rest seemed ok. At first I reported the inaccurate sensors & asked for replacement sensors. For a while they replaced with no questions asked, then after about 18 months they balked & would not replace the inaccurate sensor. I asked several times if I could dispute the decision & met a stone wall. There was absolutely no customer service. I most definitely would NOT recommend Stelo.

Absolutely horrible customer service. The device is clearly faulty and gives readings 50 points higher than a finger stick. No refund policy for a $300 purchase. The chat function only told me all the different ways that the errors are my fault. Unbelievable.

Constantly gives inaccurate readings

I have had a subscription for stelo glucose monitors for over a year. My most recent batch of monitors included two of six that would not pair with my phone. When the first monitor failed I contacted customer service and received an email that they would follow up on my claim within two business days. I never received a follow up email. After the second monitor failed I again contacted customer services. Fortunately I still had the serial number off of the latest monitor and they agreed to replace. However, they would not replace the first monitor because I had not saved the serial number. Nowhere in my initial filing of the claim was I told a serial number would be need for replacement. This all took over two hours with chat bots and speaking with customer services reps. I would highly recommend not using this product as the most recent batch had 1/3 defective and they do not stand behind their products. Stay away from this company

I purchased STELO through my Oura ring. I was provided with two patches. The first patch didn't work and won't allow me to sink the patch with the ring. The second patch lasted a total of four days. Getting in touch was customer service and a refund is incredibly difficult. I would wholeheartedly not recommend this product.

Because my insurance would not pay for the Dexcom seven since I was not on insulin, we decided to buy Stello. We purchased a set of two from Amazon the first one would not pair and was defective. I could only reach out to Novo pharmaceuticals through their bot. A case was filed and a replacement was sent. The second sensor worked for eight days not the 15 days promised again. I had to use the bot to report this to get a replacement. The third sensor also died after eight days I requested another replacement and tried the fourth one. This one worked well. When I tried to Pair the next one, it would not. another defective unit. I reported this one and received zero response. I am fed up and I will no longer use these. hard to believe that a large pharmaceutical company like Novo Nordisk can’t come out with a product that works consistently. My guess is that Dexcom7 is the same way.

No Help. This company does not care about its customers. I will join the choir of bad experience. Post purchase seems more like I was totally scammed. I learned an expensive lesson. Wasted money and valuable time. Also not sure how safe or trustworthy the App was with my information. My Healthcare provider recommended I try this. I trust his vetting of companies. So I trusted his reference. I have not had any issues with any companies customer service and support until this product Stelo aka Dexcom. Maybe it was a good product and customer service one time However now it looks like a very untrustworthy company and I feel i was totally scammed. Also if you have issues their website is confusing. I signed up for trial not subscription and when I found out it was renewing I tried to cancel. No help only looped FAQs and Chatbot or Live chat quoting "policy". No phone for Customer service it routes to their Dexcom Dr patient call center representative. There is no Stelo Customer service. No Help. This company does not care about its customers.

Customer support is non-existent. I've tried twice online to no avail. I've placed 2 calls and left voicemails also to no avail. I still have had no contact with the company. I get inaccurate glucose readings constantly. Beware of this company. They don't care about your satisfaction all they want is your money.