SteloReviews of stelo.com

The stelo sensor doesn't work 50% of the time. You will be lucky if you get a replacement for one - I bought 6 in a batch and 4 failed. They replaced one. So I lost $120 (3 x $40). You can't talk to someone on the phone. Chat only is available. Good luck with chatting with overseas customer service reps, begging for a replacement.

Glucose readings are off by 50+ mg/dl when compared with a finger stick test. No customer service is available to fix the issue.

My arm start bleeding after I applied the sensor and the bleeding would not stop. I tried to call Dexcom customer service but it does not exist. Chatbot was no help. The reply was that I will get an email within the next to 24 hours. I removed the sensor and applied pressure pad to stop bleeding. The next day I got an email stating that if the bleeding continues install new sensor (easy for them to say, new sensor cost $50.00 and they did not offer to send a replacement) and go to emergency room if bleeding does not stop.

Sensor stopped working after 3 days. Customer service would not replace, no explanation as to why

I wish I could give zero stars. They are scamming people. They take your money, do not deliver, and then tell you that company policy prevents refunds. Stay well away from this company.

I am very disappointed with Stelo, Despite the company’s claims of high accuracy, my readings were inconsistent and often didn’t match how I was feeling or the results from other devices. I double-checked my technique and followed all instructions, but the numbers still varied much more than they should. For a device that’s supposed to help manage blood sugar reliably, accuracy is critical, and this monitor simply didn’t live up to the promises made in the marketing. I would not trust it as my primary glucose tracking tool.

I got a new one, only one patch for 15 days, the first morning gave me a reading of 154mg/dL, I tested my sugar with more reliable machine and came out to be 104mg/dL, that is about 33% error, I threw it away immediately :)

Stelo glucose monitors are NOT reliable. One monitor failed reading after 5 days of use. Then 2 of them consecutively failed to pair with my phone ( and I have used them in the past)… so sadly, customer service don’t help at all, they just ignore your emails and texts, no reply whatsoever. Very bad, bad service and monitor as well…Do Not Buy them…. Save your money….