StellarFiReviews of stellarfi.com

Response from StellarFiDec 6, 2023

Hi Victor, We sincerely apologize for the inconvenience you have experienced. We would like to assure you that we take your concerns seriously, and we are committed to resolving the issue you’ve raised. The TransUnion removal happened quickly. Therefore, notification to our members was not as fast as we would have liked. Our team is actively in the process of restoring our relationship with TransUnion as we understand the importance of our members credit score and their financial goals. In addition, we deeply apologize for your experience with our Member Success team. Your support ticket was escalated and a manager has reached out to ensure that all questions and concerns have been addressed. However, we are conducting internal reviews to ensure our representatives are well-informed and provide accurate information to our valued members. Once again, we apologize for any frustration this may have caused and we appreciate your patience as we work diligently to resolve these issues. If you have any further questions or concerns, feel free to reach out at [email protected]

Response from StellarFiDec 1, 2023

Hi, We apologize for the inconvenience you're currently experiencing, and we thank you for your patience as we work towards a resolution. It shows that our Member Success Team has already addressed your concerns, and we've escalated the matter to our development team for a thorough investigation. Unfortunately, our third-party card partner encountered a slight hiccup on their end. Rest assured, we are actively working to resolve this issue, and once resolved, our team will promptly notify you via email. Should you have any further questions or concerns, please don't hesitate to contact us at [email protected].

Response from StellarFiNov 24, 2023

Updated Reply: Hi Ginger! We wanted to follow up with your most recent comment. To be clear, the singular addition of StellarFi as a new line of credit on your credit report will not result in a drastic score drop. As previously mentioned, a minimal score change could happen, but it typically regulates itself in a short period of time as is the norm when new information is added to a credit report. Once you've been an active member (usually 30+ days), most will experience a score increase (which can vary depending on how many bills are being paid through StellarFi, etc.) In looking further, it appears as if there are other factors outside of StellarFi that could be affecting your score. We’re happy to explain privately as well as provide several resources that would be helpful. Please reach out to our Member Success team at [email protected]. Looking forward to hearing from you! Hi Ginger, We appreciate you reaching out and sharing your concerns about the unexpected drop in your credit score. We understand how crucial your credit score is, and I want to assure you that we take this matter seriously. When a member opens an account with StellarFi, a new credit account is added to your credit report. This addition can influence your overall credit utilization and may temporarily reduce the average age of your credit accounts. It's important to note that these factors can contribute to a brief decrease in your credit score. However, this impact should resolve within the next couple of weeks, and your score is likely to rebound, especially in the absence of any other new credit activity outside of StellarFi. If you have any further questions or concerns, feel free to reach out to our Member Success Team at [email protected].

Response from StellarFiOct 25, 2023

Hi Carlo, We appreciate you sharing your feedback with us. After reviewing the chat conversation with one of my teammates, it appears that while we did address your inquiry, we overlooked mentioning that you can access your transaction history directly through your StellarFi dashboard. To view your transaction history, please follow the instructions below: 1. Log in to your StellarFi account. 2. Once you're on your StellarFi dashboard, simply click on 'Payment History.' From there, you'll be able to view all the bills we've paid on your behalf. We sincerely apologize for the oversight and hope this information helps. You should also receive a follow-up email with this information. If you have any more questions or need further assistance, please don't hesitate to contact us at [email protected]

Response from StellarFiAug 22, 2023

Hi Dennis, We value your feedback and we're sorry to learn that you’re encountering problems with your automatic bill payments. At StellarFi, your connected bill(s) will be paid automatically as long as autopay is activated with your biller and there are sufficient funds in your checking account on the day your bill is due. To ensure the activation of autopay for your Gas bill, simply access their website and verify that you have turned on the autopay feature. If you need further help with this process, feel free to reach out to us at [email protected].

Response from StellarFiAug 21, 2023

Hi Chainey, Thanks for writing in and we appreciate your feedback! StellarFi request for our member’s information to ensure our member’s identity. This is extremely important because we want to report positive credit history to the credit report of the person tied to the account. As you’re currently in the midst of our onboarding process, you have the option to opt for our “Prime” plan. This selection grants you a free 30-day trial period. Following this trial, your subsequent billing cycle will commence one month later. If you require additional assistance in finalizing your application, please don’t hesitate to contact us at [email protected].

Response from StellarFiAug 23, 2023

Hi Harry, Thank you for sharing your experience with us. When the average StellarFi member pays their recurring bills through our platform, that positive payment history will likely increase your credit score. Results may vary depending on activity happening with other accounts outside of StellarFi. Some examples of those outside factors may include: Used credit vs. your available credit Payment history of bills not paid through StellarFi New activity (new accounts or closed accounts outside of StellarFi) If you haven't had new activity hit your credit report other than joining StellarFi and have made on-time payments with all of your accounts (including StellarFi!) and are still seeing a discrepancy - we'd love the opportunity to look into this further. Please reach out to our team so that we can help. [email protected]. Thank you!