Stein MartReviews of steinmart.com

I cancelled a $206.90 order minutes after placing it. I spoke directly to a customer service rep and was told that the cost of my purchase would be refunded to my bank. I called back the same day to verify that the refund would go to my bank. Once again I was promised it would. However, the “refund” I received was in the form of store credit. When I called back, I was offered store credit for my purchase plus 25%. I declined. Since May 10, the date of my regretted order placement, I have placed 15 phone calls to find out when I can expect my monetary refund. I have been told several times that my request has been escalated to the billing department, and given the same lame excuse of not being able to transfer me to that department or that they can’t give out the phone number. I’ve also been told repeatedly that I would hear from them in 24-48 hours. One rep said he’d call me every day to update me. Lies! Lies! Lies! As of today’s call, I was offered 60% store credit plus the cost of my purchase. I just want my $206.90 back. Two weeks is long enough to wait. I will call again tomorrow!!!’ I say, “buyer beware.”

I really like this store, they offer various items, for all customers, and they offer sales often. As far as an online ordering, I have not experienced that thus far, but, I may check out the website soon.

SteinMart exceeded my expectations. The online shopping was easy & I received good communication regarding the order. My items shipped out FAST, and arrived within a week. The quality of the clothes are good & the price was good. I have ordered 2 more times since placing the first order. All 3 times it has been a pleasure to receive my goods so fast and without error. I will definitely shop SteinMart again.

I wish I had read the reviews about online ordering with Stein Mart before I ordered online. I, too, received numerous cancellations about an order I placed. Actually, the first cancellation came within 5 minutes of my order. I needed that particular item for a bedroom plan. It was like my ordering a pair of shoes and they cancelled the right shoe and was planning on sending me the left shoe. I called customer service immediately and had to wait 30 minutes for someone. Then I was told by that person and his supervisor that it was too late to cancel my order as it was already processing. It is ok for Stein Mart to cancel an order but not ok for a customer to do so within an hour of the order! Three days later I received another notice that they cancelled another item. I was told to return the items when the stores reopen. What a waste of my time and cost to Stein Mart to mail it to me. I am done with Stein Mart after many years of shopping with it.

Last week I bought a lot of items online. Today it was the 3rd. time, that I got an email, my order was cancelled. I called "customer service" and they told me, the items were sold out. I will not order anything from them anymore as well as the employees at Steinmart here in Fort Myers, FL, are often very rude and just care to talk to their colleagus instead of taking care of customers.

Great collection of women’s business clothes, especially suits

excellent very good quality of products

I like their petite department! They have a great jewelry selection. I shop in the store and online. I recently placed an order and picked the more expensive option for shipping so that it would NOT go through UPS, but through USPS. I have had MANY problems with UPS. Originally USPS had the delivery, but somehow it was handed off to UPS. It took me three days to find one of my packages AFTER it had been delivered and the second package I never received. Customer service was HORRIBLE ever time I had to call. Then when I called back to reorder the exact same items that were lost by UPS, the representative wouldn't honor the discounted prices of that I had when I ordered. I decided not to replace the items. Unfortunately, I doubt that I'll be ordering online with them again because of this. They have a store about an hour away, which I try to get down to every 2 months. I wish customer service wasn't as bad as it is. I wish they had shipped the packages the way I had ordered them.