Stein MartReviews of steinmart.com

The steinmart website is a fraud. I placed an order 4 months ago, was charged over $250 and never received my order. DO NOT ORDER FROM STEINMART!

In October 2022, I saw Steinmart had been added as a vendor offering teacher discounts in October. I purchased items on a debit card. I will never purchase from Steinmart again. They never emailed me that one item was out of stock. It just never came and when I emailed them, they said, oh, it was not available. They only wanted to give me a credit - for items never received. I demanded a refund for that item. I got a refund 3 weeks later. Their emails always say something like we have too many inquiries and will be back with you soon. I had other items in the order. I sent them back. I do not have my money back, nor any answers from them. I cannot reach them with any phone number I see for them online, nor does any online email I sent get a response. The customer rep I dealt with is not responding to me. My bank said they can email a letter requesting Steinmart contact the bank. No response has been given back, not even to my bank. I am out $102 roughly. Now, it is February 2023. No money back. I always loved the brick and mortar stores. How terrible of them to take advantage of people, us teachers, who don't make a lot of money to begin with.

Used to love shopping at the brick and mortar store. Since it closed I was happy to find them online because they have some cute styles. After 4 months trying to get my purchases and then trying to get a refund for my returned items, I am absolutely dismayed! They were a complete failure on all fronts. The first blouse received was totally different than the photos and unsuitable, the second blouse was never received, then they sent me a duplicate of the first blouse! All went back and I had to contact them twice to get refunded. It finally came through less some kind of fee (I guess as there was no explanation). So I ended paying them money for receiving nothing but troubles. They have been a complete disappointment and I will never do business with then again.

a rubbish company. dont buy from them unless you are prepared for no replys, no returns, no refunds. I wish I had read reviews before ordering as I am now stuck with a dress that doesn't fit because I can't get any response although I have tried multiple times. wish I had read reviews before ordering and been the wiser. they now have my money and I have a dress going to the goodwill. JUST BEWARE!! YOU HAVE BEEN WARNED.

Steinmart just informed me since I did not see the discount code of: sitewide it could not be applied to my order which has not shipped yet. When I went to the returns area it was written that only a store credit will be given and not a refund to your original form of payment …??? What is up with that negative customer service experience ???

"I have done nearly all of my shopping at a Florida Steinmart store for over 10 years. I especially liked the designer section at the front of the store. So I was so very sad when they all closed. But then they started selling online and while I wasn't fond of online shopping, I gave it a go with some leggings and brands that I had worn before. At first that worked fine. NOT NOW! I saw overpriced items but let them keep sending me occasional texts about sales as they slowly broadened their inventory. Gradually they sent more and more texts. I was getting two a day and if I dared look at the sale, I'd get another immediately as if I'd forgotten that I had looked and said "No". They remind me every time I close the page that I forgot something or "It looks like you were eyeing this". YES I looked and decided NO! I sent them messages that I loved their store and did not want to block them completely but please stop sending so many texts. One a week would be fine. How did they respond? No change. I again requested them to limit messages or I would be forced to unsubscribe. Today I had three new messages BEFORE NOON! If they don't unsubscribe me now I will BLOCK them! After reading on this site, it's clear to me that I don't want to do business with them anymore anyway! SR Tip for consumers: Refuse to give them your contact info or buy anything until or if they get the message that customers don’t want their phone filled with 30 plus text !!! We do NOT need to be reminded that we looked at something and decided NO!! Among a dozen other things, that is insulting and aggravating!!

Run, don't walk, away from this outfit. TERRIBLE customer service, nothing ever gets handled after many emails. Be sure to read the other review sites, I wish I had.

I prepaid for an order of 4 items in February 2021. Only received 3 of the four items. Via email they agreed to accept return/full refund of items but never did send prepaid label as promised NOR refund for the missing item. I disputed with CC company and Stein Mart said they could not refund until dispute lifted. BIG mistake, I am reopening dispute five months later because they have not followed through with ANYTHING they promised...and I NEVER received that missing item or refund for not having received it!!