steezia.comReviews of steezia.com

Response from steezia.comOct 18, 2026

Thank you for your feedback. We would like to clarify that our customer support team responded promptly to your enquiry and provided assistance with your concerns. During our correspondence, you confirmed that you have severe hearing loss. As clearly stated on our website, our hearing aids are designed for adults with mild to moderate hearing loss and may not be suitable for individuals with severe hearing loss. While we understand your disappointment that the hearing aids did not meet your expectations, their suitability depends on the degree of hearing loss. We can also confirm that your concern has since been resolved by our support team. We remain committed to providing clear product information and responsive customer service, and we appreciate the opportunity to clarify the circumstances.

Response from steezia.comAug 9, 2026

Thank you for your feedback. We’re sorry to hear that the hearing aids were not suitable for you. The feedback/whistling you experienced is usually caused by fit, dome size, or the hearing aid not sealing correctly in the ear canal, and our support team is always happy to help customers troubleshoot this before a return is needed. Our 30-day trial is genuine, and refunds are processed once the returned item is received and inspected in line with our policy. We’re sorry you were disappointed with the process, and we appreciate your feedback.

Response from steezia.comDec 23, 2025

We take feedback seriously, which is exactly why your review raises concerns. We have no record of a customer under this name, no matching order, and no previous contact requesting support, troubleshooting, or a refund. If this review relates to a genuine purchase, we would genuinely like to help. We encourage you to contact our customer support team directly with you order number, so we can look into this properly and offer assistance, troubleshooting, or a resolution. We actively support our customers and always aim to resolve issues when we are given the opportunity to do so. Anonymous reviews without verifiable order details make it difficult for us to investigate or assist.

Response from steezia.comOct 15, 2026

We're sorry to hear about your experience. However, we believe there may be some confusion, as we are a US store, while your comments refer to a UK-based business. We are a US-focused online store, and we're currently unable to identify a purchase matching the details you've provided. We take customer concerns seriously and would never intentionally leave an issue unresolved. If your order was placed with Steezia, please contact our support team at [email protected] with your order number or purchase confirmation. We'll be happy to investigate and help resolve the matter as quickly as possible. Kind regards, Steezia Customer Support Team

Response from steezia.comOct 18, 2026

Thank you for your feedback. Unfortunately, we have been unable to verify your purchase Please contact our customer support team at [email protected] with your order number or the email address used at checkout so we can confirm your purchase and investigate. If you are a genuine customer and there has been an error with your order, our team will be happy to investigate and help resolve the issue promptly. We take customer concerns seriously and look forward to hearing from you.

Response from steezia.comOct 15, 2026

We're sorry to hear about your experience. However, we believe there may be some confusion, as we are a US store, while your comments refer to a UK-based business. We are a US-focused online store, and we're currently unable to identify a purchase matching the details you've provided. We take customer concerns seriously and would never intentionally leave an issue unresolved. If your order was placed with Steezia, please contact our support team at [email protected] with your order number or purchase confirmation. We'll be happy to investigate and help resolve the matter as quickly as possible. Kind regards, Steezia Customer Support Team

Response from steezia.comMay 8, 2026

Dear Parkinson, We’re sorry to read your review. We are unable to locate a purchase under this name. Could you please contact our support team with your order number so we can review your case properly? Regarding the whistling you mentioned, this is typically related to fit or acoustic seal rather than a product defect. In most cases, adjusting the dome size or insertion depth resolves the issue. Please reach out with your order details and we will make sure your case is properly reviewed and supported.

Response from steezia.comAug 7, 2025

We’re really sorry to hear about your experience and understand your frustration. Please know that we’ve responded to all your emails promptly, but unfortunately, our messages have been bouncing back due to a full or inactive mailbox on your end. We’d love to resolve this for you — if you could kindly contact us again using a valid email address, we’ll be happy to look into your order immediately and ensure the issue is sorted. Your satisfaction matters to us, and we’re here to help.