Tracy
Absolutely awful company
Absolutely awful company. Ordered a multi purpose monitor. I believed the site to have been in the UK as nowhere did it mention China and was in GBP. Unfortunately before it arrived the person who it was ordered for had passed. I contacted customer services who told me I had to return with a tracking number to get a refund. To do this via Royal Mail cost £20.35!! Absolutely insane and daylight robbery. No sympathy for the reason for return. I paid £59.99 for the monitor and now will only get £38.65 of that back. It should state the item is coming from china clearly… had it done that, I would not have bought it, and these sellers know this!!😡 should not be allowed to pretend to be in the UK . Also prior to this their first response was to offer me a 30% discount to keep it… the person has died!! They also told me to mark the package as under £10 so as I did not get any customs charges… I think they meant themselves! That’s lying!
Response from steezia.comOct 15, 2026
We're sorry to hear about your experience. However, we've been unable to identify a purchase matching your details in our records, and we believe there may be some confusion with another company. We previously requested additional information to help us verify your purchase but unfortunately haven't received a response. We take customer concerns seriously and would never intentionally leave an issue unresolved. If your order was placed with Steezia, please contact our support team at [email protected] with your order number or purchase confirmation. We'll be happy to investigate and help resolve the matter as quickly as possible. Kind regards, Steezia Customer Support Team