steezia.comReviews of steezia.com

I had a small fault with a recent purchase it was dealt with so quickly and efficiently I was very impressed and happy with the outcome

had doubts after ordering and as nothing heard re confirmation/tracking cancelled requested refund.Immediate response from sofia stating item had been sent.True enough arrived next day.Issues lay with shipping company not following protocol.Sofia best customer service agent I have ever dealt with...followed up on all developments...restored trust in this company.

The quick and professional response with your agent Sofia was more than I could have expected. I felt that Sofia explained everything precisely and made me aware of the steps I required to pursue a refund. Sofia added the information without prejudice, explaining options possible, options that didn’t favour only the company. I didn’t end up with a refund, but chose to keep the hearing aids, and will continue to experiment with them. I would like to point out that your agent Sofia had a wonderful phone etiquette, she was lovely to talk to and I feel that she was a credit to your company. I would like you to pass on my thanks to her personally. Kind regards Andy

I ordered some of the mini hearing aids. They took about a week to arrive which wasn't bad. When I opened them, they looked excellent quality, really nicely presented. The aids themselves didn't work too well for me, but there was no issue with the returns. So all in all, a good experience even if they aids did not work for myself.

I ordered some hearing aids from them. I did understand that they was coming from China as i emailed them before purchase. Sofia, who dealt with my order was excellent with correspondence and very polite. I always got a response no matter what. My aids were delivered to the UK in 6 days which was good and tracking available all the way through the process. Unfortunately something was wrong with my hearing aids and I contacted Sofia again for help. She has sent out another set after I messaged her the tracking number proof for the return of the other set. Overall I'm really happy with the service they provide. The turnaround is not fast but it isn't slow. I've had purchases in the UK off eBay that have taken longer so it's not right complaining and 6 days from China is better than I expected. Sofia should be proud of herself for the excellent customer service she gives and I would definitely use this company again in the future.

I have ordered some hearing aids from steezia, but unfortunately they didn’t worked, and i used to return them back. I tried to reconect with them but i couldn’t for some days. It seems that my email went in junk and they didn’t saw it! Fortunately they have seen me after a review i did for them and they replied me back!The girl who served me called Sofia, was extremely nice, and she was very helpful through the refunding procees. While i made the payment for the return to the post office, i used to pay only for the shipment and not for tracking nr, and they needed the tracking nr in order to return my money back as a total. I couldn’t find the tracking nr as my pack was already sended back to China. Despite this, Sofia was able to complete all the refunding procees till the end, and even the pack didn’t went in the destination yet, she made sure to return all my money before that! I am truly thankful about her service, and I wish that everyone would be like her, so helpful and great human being! Thank you Sofia from heart! 🥰

Customer service and communication is top notch. So amazing to get such a helpful response. Would definitely buy from them again!!