Steep and CheapReviews of steepandcheap.com

Extremely bad service and false information. I placed an order and was offered 15% discount and free two day shipping due to a previous problem ordering a product. I did not get the discount and the 2 day shipping did not happen. When product arrived it was delivered to the local university bookstore NOT my address. I spend hours with company and Fed X tracking it down and then it was re-delivered to the wrong house. I returned the product and was told refund would be 2-3 days, the customer service person said he was expediting it. 18 days later and many calls still no refund even though I received an email that return was complete on October 6th (now the 19th.) Again today I am told it will be 2-5 days for refund. This company is woefully bad at their fulfillment and customer service. Their customer service people appear scripted and tell you whatever they want to get you off the phone. Try to reach someone above them, you will win the lottery before that gets accomplished.

Ordered a pair of ski pants which were never shipped. 10 days later receive a message that my “return” was complete and get a PayPal refund of the purchase price. Which would be fine if they had also refunded to $75 USD international shipping cost for an item they never sent. So it seems like a pretty blatant scam.

Buyer Beware of Steep&Cheap! Not worth the time and energy hassle of dealing with being scammed by their bait and switch price tactics - listed price versus invoiced price. Now, have to deal with with these people, if they ever reply to my complaint filing (via their online messaging), and my payment process center. Not worth the time and energy! BEWARE!!!

Despite reading poor reviews, I did not have an issue with S & C the first time I ordered. However, this time I did not receive my full order. Customer service was entirely unapologetic. Don't waste your time this website is a joke.

I bought an expensive jacket that arrived with a defective zipper. The vendor is charging me return shipping for their garbage.

Sent a used jacket smelling of perfume of a different style and size. A new tag was attached to the zipper. Fraudulent.

Steep and Cheap sent me the WRONG SIZE swimsuit and now I have to waste my time printing out their "free" return label and bother finding a UPS store to drop it off to. I told them that I needed it for the weekend and there was nothing they could do on their end other than waste my time. They kept trying to say they'd send out a "free replacement" but what's free when you have to spend your time shipping back their crap to them and NOT getting what you need WHEN you needed it?

Nope. My understanding is they are owned by a very litigious parent company who also owns backcountry .com. They crush little businesses who might one day compete with them, and I find that repulsive. Get your gear from a more Precipitous and Pragmatic purveyor of property.