Steep and CheapReviews of steepandcheap.com

I read several reviews that were negative, but I decided to gamble on a pair of shoes. I placed the order on a Monday and promptly received a confirmation email. The next day I received the shipping confirmation with the tracking number. The shoes were delivered on Friday. They were the correct pair, size, and color. My experience was very positive.

I have ordered from both Back Country (a related company) a few times and now once from Steep and Cheap. I have never had any problem. I was a bit uncertain whether to order from Steep and Cheap after reading reviews here, but due to my experience with Back Country (including returns and replacement product due to clothing sizing) I decided to take a chance. My order from Steep and Cheap, arrived quickly, was packed well, and came in perfect condition. FYI, I ordered a arm-less folding chair that I could take to the beach and use for playing guitar.

Update. I called customer service and they resolved my return issue. I paid $92 for item and only refunded $78. There is no email or transparency why the refund was so low. Their return policy says you must only pay for shipping back. Customer service fixed the issue and refunded what was due. I appreciate their fast speed at shipping and resolving issues. I have used S&C for 31 orders and never really had a problem except getting skimmed on returns. I still would recommend REI for returns over steepandcheap, sounds like other people got skimmed on returns as well. I definitely will only use steepandcheap if I am sure I will not return the item. But they do have better deals than REI except when REI has their 20% off in outlet items.

This place had great prices and they were easy to contact and get a refund after I changed my mind about buying a pair of bindings. I believe I called them around 8:30pm. I was able to talk with a person who was very willing to help me. I eventually went back and bought the bindings anyway because they were a great deal. This did require me to buy a compatible splitboard. Now I have 2 splitboards! This is going to be an epic winter!

No wait time with customer service - answered phone on weekend and delivered product five days earlier than scheduled. Product well wrapped and shipped in sturdy box. Customer service very attentive with shipping questions. Price was 15% cheaper than competitors.

No complaints and would use again. Ordered a Kuhl parka and received quickly. Just as ordered.

Scored an excellent deal on some accessories and customer service was fabulous. Order came in two shipments and there were no paper receipts in the boxes, which was a little confusing at first, but it's just so on-brand for an outdoor sporting goods supplier to do their part in helping to reduce our carbon footprint.

I ordered an shirt and received the wrong size. However, steepandcheap quickly sent a replacement without charge. Customer service was very helpful. Prices are very competitive. Frequent coupons are available.