Steep and CheapReviews of steepandcheap.com

Bought a Dakine roller bag. Used once and stitching came apart. Was promised a replacement. Replacement never came. Was told warranty did not take effect. When asked to explain, customer service stopped responding to my emails. Got screwed out of $127 and shipping.

The worst customer service in the climbing industry. The incompetence of the team is appalling. After speaking with support FOUR different times, the company cancelled my order without even notifying me. This was after I sorted out the payment issue with support a week prior. Complete waste of time, you’re better off ordering from a company that values their customers time. The only remedy they offered was to replace my order. After wasting hours of my time and waiting TWO weeks for nothing to show up, I decided that it was not worth the headache. Long time customer that WILL NOT be returning.

They sent me a sleeping bag with tears and down clearly leaking out. An expensive bag as well. I needed to proceed with a planned trip in which I needed the bag and offered to repair the bag and would appreciate a small amount for my time and materials and they agreed, but later offered zero assistance or follow up. I was passed around until it became evident they were just stealing my time until I quit. I have been a full time climber for 30+ years, the main contributor to summitpost (Dow). I do not advise buying gear from backcountry.com (steepncheep) with so many other valid choices out there.

Received a bag that had a rip in it, only had one of two straps and had dirt inside the bag. Customer Service requested pictures of the damage, which I sent. I returned to them using their Return authorization. Received confirmation they received the bag. I then received confirmation the return was complete, with information about how long my refund would take. Ten days later, when I asked about my refund, was told I was only receiving a store credit because sent back a dirty, used bag which was missing a strap. Which I did, as that was how I received it from them. All the second Customer Service person could tell me, was, the first person made no notes, so too bad for me. This site is simply where Backcountry(.com) dumps their unwanted gear - and they do their best to make sure they get their money out of that unwanted gear. It’s unfortunate. I’ve had good experiences with the main site. I have been promised a refund after providing the pictures of the damage for a second time. Customer Service doesn’t understand why I’m skeptical I’ll ever see the refund.

Unbelievably inflexible service. They harp on about an authorisation code that is needed before they will complete the transaction. However they do not listen when told that Amex do not give the code to the customer, it must be requested by the merchant directly. Quite a simple statement of fact after I rang Amex to inquire, and yet Steep and Cheap or is it Fixed and Inflexible?, just say that they will not do anything without the code. Not even take the time to ring Amex, as the bank told me they need to do.

Shipped a damaged item. Given incorrect information by a "gearhead" then conflicting incorrect information by the next "gearhead". Absolutely useless

Steep and cheap falsely represented the product I purchased both on their website and through their chat feature with a “gear head.” After purchasing the product and discovering it was misrepresented, I was told to ship it back at my expense after already paying the initial shipping charges. I will not be shopping here again.

My 14 y/o purchased a helmet that didn’t fit. We sent it back the following day and are STILL WAITING for his refund despite it being in their hands 21days. Website says 1-3 business days once received. I’ve sent two emails- a week apart, and am waiting a response. Disappointing