SteelMaster BuildingsReviews of steelmasterusa.com

Wish I had read the numerous unresolved complaints for SteelMaster with the Virginia Office of the Attorney General and Better Business Bureau before doing business with SteelMaster. My experience with this company has been AWFUL!! They went on and on about offering "world class customer service." Well, that was BEFORE my order. Since then, they have made it clear to me: SteelMaster is ONLY interested in making the sale. If one chooses to do business with SteelMaster, PLEASE READ EVERYTHING, ESPECIALLY THE FINE PRINT. My salesperson failed to inform me and misinformed me regarding crucial aspects of my project. After signing the contract, rather than resolve my concerns, SteelMaster referred me to the legalize of my contract and refuses to do the right thing. Regardless of what SteelMaster says verbally, if one has unresolvable problems as a result of this merchant, SteelMaster will adamantly refuse any refunds, regardless of how legitimate the concern or complaint. Lesson Learned. Never again!!

My boyfriend and I were planning on buying a home in Montana early March. The home did not have a workshop, so we ordered a quasi kit from steel masters. They constantly tried to push and force us to add and spend more. The building was over 6k.. it was delayed and in the process so was the home. The sale fell through due to owner lying about costs and more.. I contacted Steel master and emailed Ian, rep and they would not refund my money, over 6k.. it's been months and they still have not refunded my money and am looking into a class action lawsuit to retrieve my loss. They told us that they could ship out an awning, if we bought a house with a workshop. I canceled order and never received the building because sale of home didn't go through and we lost over 6k.

Here is our BBB complaint: We are a farm located in San Diego County California. We purchased SteelMaste Q30 and Q40, end walls and doors, etc. in June of 2020. In that transaction several misrepresentations were made to us by sales staff regarding calculation books, freight charges, etc. We also ordered insulation in July 2020 but did not take immediate delivery due to a protracted permit period (common here in California). The inspector informed us that the insulation was not acceptable due to fire sprinkler code compliance. SteelMaster started pressuring us to take delivery of the insulation in spite of the fact that when we spoke with the insulation vendor directly they said the delay was no problem. We contacted Mr. Jim ********* at and explained our situation and requested a refund of the ****** we had already paid for the insulation. Despite having spent over **** dollars with SteelMaster via deposits and prompt payments he refused. We tried to work with them. Since the insulation was of no use to us we asked the ****** be applied to the purchase of one their S-10 models. We were told it was no longer available and then we began an extended impass with them (they have held our money now for 18 months). On 12-14-2021 we received an email from Jennifer ***** telling us that now an S-10 building was available "at a deeply reduced owner's pricing with free delivery on the next available load" We were thrilled at this development and told her we would take it. It was less that the ****** of our money they are holding but we said we would go ahead and take the balance in insulation which we can't use just to close this matter. We thought all was proceeding as agreed until we received an email from Mr. Ryan ***** at 8:00 a.m. on the New Years Eve holiday stating they would not provide the S-10 they promised and that we had to take the useless insulation originally ordered in July of 2020 by 1- 31-2022 or we would "forfeit" our ******* They don't reply to our calls or emails. They took or calls after our BBB complaint. Here is our response afterwards to the BBB: Their responses were completely unsatisfactory. They said we agreed to a forfeiture clause. When we asked to show us the clause in the agreement they couldn't (because it doesn't exist). They said their sales representative who promised us the S-10 model wasn't authorized to do so and that they sold it to someone else because they have 30 people in sales, etc. They have been holding over $9,000 of our money for 18 months. They offered us a partial refund of ****** saying they were keeping the rest to "cover their costs". When we asked them to explain those costs they wouldn't and made additional mis-representations regarding the 3rd party insulation company. Apparently they can get away with these practices in Virginia. Here in California they would be in breach of contract, in violation of false promises fraud, etc. If they were in California we would litigate and refer them to state agencies. Given the distance and the amount of time this has dragged on we reluctantly accepted their proposal so in the end they steal thousands from us. A terrible company that should be investigated by the appropriate state agencies in Virginia.

To anyone considering buying and building a SteelMaster building, based on my experience: Save all communications with the company, even phone conversations. Before you sign anything, completely understand the document you are signing - it may differ from your expectations. If you have a legitimate problem and aren't getting anywhere with SteelMaster, file a complaint with the BBB and Virginia Attorney General's office. (SteelMaster will suddenly be much more interested.) Consider buying concrete anchor bolts through SteelMaster - they can get a better price than you can. If you do, order them early - they may take a long time to ship. If you receive the parts for the building and are not erecting it immediately, take their storage suggestions seriously, or the parts will not fit well later. Make sure your concrete pad is flat, or later water will collect along the base. Before you start construction, call SteelMaster technical support and ask what you need to know that is not in the instructions. If you don't get a good answer, call again and talk to someone else. Make sure you understand the blueprint completely - Individual dimensions must add up to the expected total. For construction, you need to have at least 4 "alignment tools" (punches, with a narrow tip, gradually widening enough to fill a bolt hole). The more punches you use at one time to align panels, the less risk of distorting the holes. Two people can erect a SteelMaster building. We put up a 30' wide, 42' long shed. On our best days we put up 3 arches. On the building's ends, there was a fair amount of sheetmetal cutting required. Overall, I am pretty happy with our SteelMaster building, but you may correctly infer that there were some problems along the way.