OM
Unresponsive sales Team
While the building is high quality, the sales team is not responsive. They did not explain at all options that were available when the initial purchase was made, and while they stated a follow up would be made, I did not receive a follow up until after speaking to the warehouse manager that called 3 weeks later to schedule delivery. It was also never expressed to me that while the deposit and change order payments may be made with a credit card will no fee, final payment made via credit card will be charged a 2.5% "convenience fee".
Response from SteelMaster BuildingsJun 10, 2026
Hi Olivia, thanks for taking the time to share your feedback. We’re glad to hear you’re happy with the quality of your building. According to our records, your order was placed on 5/22, with additional accessories added on 6/3. We communicated on your initial call and again during the agreement review that the remaining balance is due upon delivery via certified check. At the time, no concerns were raised regarding this method of payment. Later in the process, you opted to prepay the final balance by credit card. When concerns about the credit card convenience fee were raised, our customer service team offered alternative prepayment options with you, including ACH, bank wire, and Zelle, which do not carry a convenience fee. We appreciate the opportunity to clarify and support you through the remainder of your project.