customer
I don’t think they want the UK’s custom
As a repeat customer of Stealth Angel I was happy to order a backpack as a birthday gift for my son in law. Although my bank and pay pal showed that the payment went through immediately, I didn’t receive an order confirmation email as I normally would, so contacted customer service to check it had gone through at their end and to request email confirmation. This resulted in a ‘conversation’ over four days, because SA were very slow to respond. All their emails were blunt and perfunctory, no ‘hi’ or ‘how can I help you?’ just blunt questions asking for the same info over and over. To be honest, I assumed it was a bot - although bots are usually more friendly. After asking me to repeat the information and send screen shots four times, I asked if they could please just refer back to the thread so I didn’t need to keep repeating myself. This request was answered with ‘you don’t need to be so rude’. I’m wondering what’s happened to their customer service as they’ve lost mine and my family’s long-term custom through their rep’s lack of courtesy, and their poor admin systems. At least the refund was processed quickly!