STDcheck.comReviews of stdcheck.com

STDCheck.com is supposed to be quick, confidential, and convenient. It isn't any of those things. Potentially starting a new romantic relationship, I decided to do a screening, preparing for an upcoming date night. I signed up and paid. The first issue was with the clinic...a LabCorps clinic...was loacted in a hospital. No indication prior to arrival that would be the case, so it was hard to find, so NOT CONVENIENT. Then when I finally found the clinic...the 'clerk' very loudly demanded that I provide my ID and insurance card. When you sign up with STDCheck the website tells you very clearly that you don't have to provide either. He repeatedly demanded that I provide this information over and over again, getting louder and louder, even enlisting other patients in the waiting list in demanding my ID and insurance card. So NOT CONFIDENTIAL. I then called the customer service line to complain, only to be told, 'that can't be true our contractors understand you needn't give your ID and insurance card, ' and ordering me to go to a different clinic across the lake (requiring a half and hour drive and a toll), or downtown, which would cost me more time and require me to search for and pay for parking (Seattle has almost no parking and what little parking it has is outrageously expensive). I kept explaining that the options provided were not workable for me. So, not QUICK. The whole point of using this service is that you pay up front, show up at the site, complete your testing, and your results show up on a secure site. NONE OF THOSE THINGS HAPPENED THE WAY THEY WERE SUPPOSED TO. I WAS HUMILIATED, EMBARASSED, AND THEY CHARGED ME WHEN I COULDN'T GO TO ANOTHER CLINIC A 20% CANCELLATION FEE, for their own incompetence. STDCheck is horrible. I'd give them a zero star rating if I could. The worst. When a service promised to be quick, confidential, and convenient and it isn't...there is a problem. Having to stand in a crowded clinic, explaining that I am there for STD testing, is also approaching a HIPPA violation. Bad, bad, bad.

Frauds. Didn’t provide a service, kept my money. That’s a good way to lose $289. The better business bureau has been informed.

Very terrible! They charging you and then ask you policy saying it’s not that private and if you have any problems they will inform government

I scheduled a Physician Consultation with this service, and my experience was extremely disappointing. Firstly, the location of my appointment changed to some place in Texas without any prior notice. Then, the appointment time was shifted an hour later from what I had originally selected. To make matters worse, they called me an hour earlier than the scheduled time. During the call, I was charged $95, but I received no additional information that I couldn't have found online for free. This left me feeling like I wasted both time and money. It's clear that their marketing tactics are deceptive and should not be trusted. I would not recommend this service to anyone. The lack of transparency and the inconvenience I experienced during the consultation were unacceptable. They need to improve their communication and provide real value to their customers.

Misleading information about how fast you can get your results.I went for blood test on Thursday and they told me that by Monday i will get my results. Today is Monday and Im trying to figure out with them why i havent received my results yet. They having a hard time locating my results.I should have already received them.Very stressful situation waiting like that to see if everything is okay.

I was double charged for the kit I ordered and had to pay again for a doctor to call. The doctor never called even after a courtesy reschedule call. Both times my phone did not ring. They refuse to refund my money and I still have no prescription or doctor call!

I purchased a lab test and on the requisition form it cleary states which test are being performed, however it is ADVERTISED that and I quote "No, our lab centers test for many other things. No one will know what you’re being tested for." This is the highest form of fraudulent advertising and furthermore, when I asked for a refund, they attempted to charge me a 20% cancellation fee. They did, however, honor the full refund after further discussion. Customer service needs to revise the FAQs to indicate that the lab centers WILL know which tests are being performed.

Terrible service. Was prompted to pay an extra $49 for '12 hour results', after I paid, it said it would be 12-24 hours. I rang and queried this and was met by confusion by the person answering the phone who acknowledged the false advertising and refused to do anything about it. I then got an email saying if the results weren't there in 12 hours I'd get a refund. The results came in 48 hours but I was told I was ineligible for a refund as they had sent half of the results within 12 hours. I have requested a chargeback for this fraudulent transaction.