Gene G.
Failed to deliver on any timing promises - poor testing protocol
Testing took 45 minutes, not 5 as advertised. Results were still listed as pending after 4 days, not 1-2 as advertised. Oral and rectal swabs were not performed, meaning 80% of potential infections missed for LGBTQ people. For this reason I had to order additional testing. After I shared this feedback, customer service refused to refund my $187 charge (including fees) and only offered a $25 credit. Not worth the money. Data Source: The PrEP Clinic


