customer
This is my third time with Sojo
This is my third time with Sojo. Customer service is always incredible. Unfortunately this apartment was very subpar compared to 8800 AMLI down the street and the Capitol View location I stayed in Nashville. The elevator did not work on my side of the apartment unit the last week which was unfortunate. They were pressure washing the parking garage and it was hard to keep up with where I was suppose to park. This is all things out of your control and once again StaySojo is great just this specific apartment was not as comfortable as the other locations I have stayed before. The only thing with the unit was the fridge filter for water was stating it was past replacement from Day 1 and the iron did not work and would leak any water you would put into it. I am well aware I could have emailed and I know with how amazing the service with StaySojo has been in the past they would have fixed those issures immediately but with the line of work we go for there was just never any time and it didn't disrupt me to much. StaySojo gets 5 starts but this specific complex was the reason for less stars.
Response from Stay SojoJun 5, 2026
Thank you for taking the time to share such detailed feedback and for choosing Stay Sojo for a third stay. We truly appreciate your kind words about our customer service and are grateful for your continued trust in us. We're sorry to hear that this apartment did not meet the standards you've experienced at our other locations. While some of the issues you mentioned—such as the elevator outage and parking garage maintenance—were outside of our direct control, we understand how they impacted your overall comfort and experience. We also appreciate you bringing the refrigerator filter notification and malfunctioning iron to our attention. While we're glad these issues did not significantly disrupt your stay, they should have been addressed before your arrival, and we've shared this feedback with our operations team to help prevent similar oversights in the future. Your recognition that our team would have responded quickly means a great deal to us, and we're thankful for your understanding throughout your stay. Feedback like yours helps us improve both our accommodations and our guest experience. Thank you again for your loyalty and for distinguishing between your experience with the property and your experience with Stay Sojo. We hope to have the opportunity to host you again and provide a stay that better reflects the high standards you've come to expect from us.