Stay SojoReviews of staysojo.com

Response from Stay SojoSep 16, 2026

Thank you for taking the time to share your detailed feedback, Khodadad. We’re glad to hear you found the apartment clean and that the basic necessities were provided. We’re sorry the check-in and parking logistics felt overly complicated. We do want to clarify that our check-in process is designed to allow guests to access the building independently through the Butterfly app, and the apartment fob is secured in a lockbox located at the apartment door. Once guests have completed the initial check-in and have the fob, the access issue you described is no longer a concern during the remainder of the stay. That said, we understand that navigating a new building, garage, access system, and luggage can be frustrating, particularly upon arrival. We also appreciate your comments regarding the parking location and the condition of the dolly available at the property. We will review the equipment and our pre-arrival instructions to see where we can make the process clearer and more convenient for future guests. Thank you again for bringing these concerns to our attention. Your feedback is valuable as we continue to improve the guest experience.

Response from Stay SojoJun 5, 2026

Thank you for taking the time to share such detailed feedback and for choosing Stay Sojo for a third stay. We truly appreciate your kind words about our customer service and are grateful for your continued trust in us. We're sorry to hear that this apartment did not meet the standards you've experienced at our other locations. While some of the issues you mentioned—such as the elevator outage and parking garage maintenance—were outside of our direct control, we understand how they impacted your overall comfort and experience. We also appreciate you bringing the refrigerator filter notification and malfunctioning iron to our attention. While we're glad these issues did not significantly disrupt your stay, they should have been addressed before your arrival, and we've shared this feedback with our operations team to help prevent similar oversights in the future. Your recognition that our team would have responded quickly means a great deal to us, and we're thankful for your understanding throughout your stay. Feedback like yours helps us improve both our accommodations and our guest experience. Thank you again for your loyalty and for distinguishing between your experience with the property and your experience with Stay Sojo. We hope to have the opportunity to host you again and provide a stay that better reflects the high standards you've come to expect from us.

Response from Stay SojoMay 28, 2026

Thank you for your feedback. We understand your concerns regarding both the screening process and the community layout. Background checks are required as part of our standard leasing process to help provide a safe and reliable experience for all residents and guests staying in our apartments. That said, we understand your point regarding the open-access nature of the surrounding community. The apartments are integrated within a mixed-use neighborhood rather than being part of a fully gated or private complex, which may feel different from more traditional secured residential buildings. While the property itself follows the security measures established by the building and management, we understand that individual comfort levels with accessibility and privacy can vary. We appreciate you sharing your experience, as feedback like this helps set accurate expectations for future guests and residents.

Response from Stay SojoOct 14, 2025

Thank you so much for taking the time to share your feedback. We’re glad to hear that our team communicated clearly and made your move-in process smooth! We also appreciate you mentioning the concern of neighboring units with pet and toddlers' noise, as well as residents working evenings — that’s valuable input. We will be sure to keep it in mind when assigning future units, especially for guests who request quieter areas. Your insight helps us continue to improve the Stay Sojo experience for every guest. We’re grateful you chose to stay with us and hope to welcome you again in the future!

Response from Stay SojoJul 10, 2025

Thank you for your thoughtful review! We are so grateful for your loyalty!

Response from Stay SojoJun 29, 2023

Thank you for taking the time to share your feedback allowing us to improve our service. Your feedback has been forwarded to our management team who will personally reach out to you for additional feedback.

Response from Stay SojoNov 29, 2022

We are happy to hear the apartment met your expectations. Thank you for your valuable feedback. Your insightful comments will be used to improve our guest experience. We appreciate the time you took to complete our survey.

Response from Stay SojoJul 12, 2022

Mr. McKay, We are so sorry to see you have experienced these issues during your stay with us. This is not the level of service we strive for. We will take your feedback to management to ensure that we learn from this experience. We do hope to have the opportunity to earn back your trust and that you will choose Stay Sojo again in the future.