kiki
Do not support/purchase- you've been warned
Hear me out- I'm sure a ton of people say this but I really don't leave "reviews" let alone on BBB-Trustpilot or anywhere else. Most people you'll find only leave a comment if they had a negative experience but I rather mention positive experiences because I want good exposure for certain businesses. Alex Irene Companies/Static Nails is not one of them. The designs are decent, I'll give them that, but other wise you're better off with press-ons you can find anywhere else for the quarter of the price. The quality is sub-par and the touched up images on their websites make it much more nicer than they really are. Point is, they're not worth that price range- perhaps if they were below 10 dollars, if even. They're also not as reusable as they advertise- once there's glue on the back of the nail, the surface is no longer smooth so the application on your nail won't hold it the way it's supposed to. Nail damage can also still be expected- there is no proprietary special glue formula here. The worst part is that their customer service reps are atrocious. They'll send you generic copy-pasted answers and hide behind their terrible policies by getting you to spend more money. In fact at a certain point, they'll just stop responding you- they could hardly care once you've spent your money. There is no sense of professionalism-can't expect much from a trendy over-shared social media, influencer-type product. Junk- Kinda strange that you'll barely find negative reviews unless you search. Their own website pretty much pushes them all down and you can't filter them to see it, so all you see are flashing 5 star reviews. All I can do is post this as a word of caution and spread the word to people I know that their products are not worth a damn penny. DO NOT SUPPORT THEM.
Response from Static NailsDec 21, 2021
Hi Kiki, Thank you for sharing your feedback. We would love the opportunity to look into your experience further to better understand the issues you had. To do so please request that a supervisor review your case when emailing [email protected]. Please note that we do adhere to our policies which can be found at any time on staticnails.com, but if there was an issue with a product or a way we can help you improve your experience we will certainly look to make that right. To quickly address some of your concerns, please note that the glue used to apply our Reusable Pop-On Manicures bonds like an acrylic, but dissolves as you wear them. So, as long as you do not forcibly remove the nails there will not be any damage. You can wear them weeks straight OR a few days at a time depending on how much glue is applied if you're looking to reapply them. We do also carry a non-toxic odorless polish and pop-on nail remover that dissolves the glue on command for safe removal whenever you want if you do not want to worry about how much glue you are applying or needing to wait until they are ready since the more glue equals longer wear and a more secure hold.